I have been renting through Maddisons for the last year and a half and have had nothing but exceptional service from everyone I have spoken with. James is who we have dealt with the most has always been professional, friendly and extremely responsive to any queries we have had. I would absolutely recommend going through these guys if you are renting, best service i've had from any local estate agency having rented locally for the past7 years. When we are in a position to buy we will absolutely be coming back to Maddisons to work with them on that as I feel they are all genuine, caring and extremely knowledgeable of the local area.
Really helpful with an over the phone valuation. Polite and took time out of their evening to discuss, all team friendly and professional on the phone.
Outstanding customer service from the very first phone call. Always quick to respond and genuinely lovely people and super friendly!
Maddisons handle the rental of my property and have been fantastic to work with from day one. If any issues arrive they are dealt with quickly and efficiently, they’ve always responded to any questions promptly and they are a very friendly team of people! Couldn’t recommend enough.
Someone recommended Maddisons because, quite simply, they are the best. I'm always sceptical of hyperbole nevertheless we chose to use them. The recommendation turned out to be quite right. We have found them to be extremely good. They are personal, prompt and helpful. We couldn't have been in better hands.
As a professional couple needing a decent flat in Tunbridge Wells for weekday living, we found the response from Maddisons to our first enquiry about renting welcoming and helpful. Our experience with the team can best be described as easy, caring, and a pleasure to do business with.
Deborah and her team are exactly what you need when buying or selling a property. They are super professional, highly efficient and very approachable. Every step of the way I knew exactly what was happening within our chain and what steps we needed to be ready for next. Calm, measured advice was always there if we needed it. I couldn't recommended them more highly. If only every business offered this kind of customer service. Thank you Maddisons.
How refreshing, (the coffee that is and the relaxing ambience) add the warmth of human contact plus a double shot of professionalism and be guided through the house selling process. A satisfied customer I am.
Probably one of the best Estate Agents we have used. They never dropped the ball even through this pandemic! Louize and especially Deborah did a great job in getting us to the point of exchange. I found the weekly updates from Louize especially useful to see where we were all at in the moving process. Calls were returned quickly also and any questions via email responded to. They have been sympathetic, understanding and patient throughout, yet still remaining professional even when at times it became frustrating for all, so we thank you!
Exceptional and outstanding. My sincere thanks for all your support throughout our viewing and purchasing especially in such challenging times. Very much appreciated. Absolutely first class service from Deborah, Louize, Emma and the team and you should all be really proud - a real credit to Maddison’s and to your profession. 100% recommended.
18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
Managing Partner
Lettings Director
Sales Progression Manager
Client Partner
Client Partner
Sales Support Manager
Office Manager
Client Partner
Sales Director
Client Partner
Property Marketing Coordinator
Client Partner
Property Marketing Coordinator
Associate Director