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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I have been renting through Maddisons for the last year and a half and have had nothing but exceptional service from everyone I have spoken with. James is who we have dealt with the most has always been professional, friendly and extremely responsive to any queries we have had. I would absolutely recommend going through these guys if you are renting, best service i've had from any local estate agency having rented locally for the past7 years. When we are in a position to buy we will absolutely be coming back to Maddisons to work with them on that as I feel they are all genuine, caring and extremely knowledgeable of the local area.

Reply from agent

Thank you for your very kind words, Ellie .. you are fantastic tenants and been an absolute pleasure for Maddisons to look after. We look forward to finding you a house to buy in Tunbridge Wells in due course!

5.00 /5

Really helpful with an over the phone valuation. Polite and took time out of their evening to discuss, all team friendly and professional on the phone.

Reply from agent

Hi Chloe, Thank you so much for your lovely review and delighted to have helped. Best wishes, Deborah

5.00 /5

Outstanding customer service from the very first phone call. Always quick to respond and genuinely lovely people and super friendly!

Reply from agent

Thank you, Amy - Maddisons has loved looking after you and the family since you returned to the UK and very much hope that we shall also be able to help you find your next home through our Sales team. We love seeing valued tenants become valued buyers !

5.00 /5

Maddisons handle the rental of my property and have been fantastic to work with from day one. If any issues arrive they are dealt with quickly and efficiently, they’ve always responded to any questions promptly and they are a very friendly team of people! Couldn’t recommend enough.

Reply from agent

Thank you, Zoe .. we know how fond of your former Tunbridge Wells home you are and therefore the importance of ensuring you have great tenants in there that will look after as their own. Maddisons Residential is delighted to be working with you, especially as another member of the local business community.

5.00 /5

Someone recommended Maddisons because, quite simply, they are the best. I'm always sceptical of hyperbole nevertheless we chose to use them. The recommendation turned out to be quite right. We have found them to be extremely good. They are personal, prompt and helpful. We couldn't have been in better hands.

Reply from agent

Thank you so much for your kind words, David .. your home in Tunbridge Wells is a fabulous one and one which Maddisons takes great pride in managing for you.

5.00 /5

As a professional couple needing a decent flat in Tunbridge Wells for weekday living, we found the response from Maddisons to our first enquiry about renting welcoming and helpful. Our experience with the team can best be described as easy, caring, and a pleasure to do business with.

Reply from agent

You are very kind, John, and a joy and highly valued tenant of Maddisons

5.00 /5

Deborah and her team are exactly what you need when buying or selling a property. They are super professional, highly efficient and very approachable. Every step of the way I knew exactly what was happening within our chain and what steps we needed to be ready for next. Calm, measured advice was always there if we needed it. I couldn't recommended them more highly. If only every business offered this kind of customer service. Thank you Maddisons.

Reply from agent

Thank you so much dear Jennette for your lovely words. Your house was certainly one of the easier ones that I have sold, and you are definitely up there in my most calm and kind sellers! Your new home in Tunbridge Wells looks gorgeous, and I hope you enjoy the improvement works. I do not imagine that you will be moving for many years, but when the time comes again, please call!

5.00 /5

How refreshing, (the coffee that is and the relaxing ambience) add the warmth of human contact plus a double shot of professionalism and be guided through the house selling process. A satisfied customer I am.

Reply from agent

Thank you my dear client, Amanda, for taking the time to leave such a lovely review. Your house was an absolute treat to be entrusted with selling and we hope we did your father proud! You know how much I loved that house, so it was an absolute joy to sell. Thank you again.

5.00 /5

Probably one of the best Estate Agents we have used. They never dropped the ball even through this pandemic! Louize and especially Deborah did a great job in getting us to the point of exchange. I found the weekly updates from Louize especially useful to see where we were all at in the moving process. Calls were returned quickly also and any questions via email responded to. They have been sympathetic, understanding and patient throughout, yet still remaining professional even when at times it became frustrating for all, so we thank you!

Reply from agent

Thank you so much C for your lovely review. The world of selling houses is rarely easy sadly, and we find communication is the key to keeping everything moving. This certainly worked with your move and it was lovely to work with you. Thank you again.

5.00 /5

Exceptional and outstanding. My sincere thanks for all your support throughout our viewing and purchasing especially in such challenging times. Very much appreciated. Absolutely first class service from Deborah, Louize, Emma and the team and you should all be really proud - a real credit to Maddison’s and to your profession. 100% recommended.

Reply from agent

Thank you David for your lovely words. You are a rare buyer in that you moved during lockdown - a result of having exchanged many weeks before Covid-19 was really a thing! You managed the process brilliantly, despite being very busy yourself, and thank you again for being such a joy to deal with.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display