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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We recently both bought and sold a property using Maddisons so have experience on both sides of the transaction. They were great to deal with throughout being thoroughly professional with great communication. All the staff were super friendly and they held our hand every step of the way. Thanks Deborah, James and everyone at Maddisons!

Reply from agent

Dear Andrew, thank you so much for this! We love working with sellers who become buyers and visa versa as the relationship between all parties is so important. You can also offer valuable insight in to both sides as you say, so we are delighted to hear you felt well looked after as a seller and as a buyer! Wishing you all the very best and thank you again for these kind words.

5.00 /5

Over the last 2.5 years we have sold our property, found rental accommodation and purchased through Maddisons. I cannot recommend them enough! As well as great communicators, they have the personal touch which is often missing in big chains. They have the client's interest at heart and have become our first point of call on anything house related. We look forward to inviting to our house warming!

Reply from agent

Dear Caroline, thank you so much! We have so enjoyed working with you and hope to continue to do so! We value our clients enormously and take real pleasure in working with repeat clients. Looking forward to the house warming! Very best wishes from us all at Maddisons.

5.00 /5

I would not hesitate using Maddisons Residential again. From the initial meeting to the final sale they were a pleasure to deal with. With a team in place to support you during each phase it made communication easier and the responsive rate was impressive. Our sale process failed to proceed three times due to chains collapsing and whilst I was pulling my hair out, Deborah and the team remained calm; kept telling me to hold my nerve and reassured me along the way. As our sale was linked to our purchase of a new build I needed to ensure we did not miss our exchange deadline. But I shouldn’t have worried as I had the best team on my side and it all went through in the end. I was also reassured as the developer gave me some leeway as they remarked: “if Maddisons are your agent we know it’s all in hand”. Thanks again and the support from the whole team was greatly appreciated!

Reply from agent

Hi Gus - what a fabulous testimonial to read. Yours was not an easy sale but we got there in the end! You were a pleasure to work for and we are so thrilled you felt well looked after. We do indeed have an amazing team at Maddisons! Wishing you all the very best and thank you again for entrusting us with your sale. Best wishes from us all!

5.00 /5

Great service, professional and friendly people. Always felt they were there for us. In a league of their own. Very highly recommended.

Reply from agent

David, thank you so much. We aim to provide a great service and strive for complete professionalism but with a smile so delighted to hear you feel we did this for you. Wishing you all the very best and thank you so much again! Team Maddisons

5.00 /5

We bought a house through Maddisons, and the service was second to none. Completely transparent, fair and knowledgeable, the process from agreeing the price to moving in was handled very diligently and professionally and with the utmost courtesy by every team member I had the pleasure of speaking with. Top class.

Reply from agent

Thank you so much Dom! What a wonderful review to read. We are so pleased to have helped you find your new home - it was a pleasure working with you! With all the very best from us all.

5.00 /5

Lovely offices on the pantiles. Very friendly helpful staff. Equally friendly and knowledgeable when being shown around properties

Reply from agent

Hi Daryl, thank you for taking the time to send this in. Our offices are indeed so lovely and we are delighted to be able to slowly and safely have more sellers and buyers, landlords and tenants back in to see us! Delighted to hear your experience with us was positive. Best wishes from Team Maddisons!

5.00 /5

A massive thank you to the team at Maddisons, they helped us find the right property for our family, without any heavy selling tactics. Thanks Deborah and the whole team.

Reply from agent

Thank you Paul! So kind of you to take the time to reply and really happy to hear you were happy with the service you received. We wish you all every happiness in you new home! Best wishes from us all.

5.00 /5

Have used Maddisons a few times now and always received an excellent service

Reply from agent

Thank you for this Lucy. So pleased to hear you were happy with the service we provided. Wishing you a very happy and healthy 2022! Best wishes from us all at Maddisons.

5.00 /5

Use Maddison’s ! Seriously . They are clearly far and away the best agents in the TW area . We had a very tricky house to sell . It was old , attached and had problems with the survey . We initially worked with one of the ‘traditional ‘ old agents in TW who were hopeless . After 9 months we switched to Maddison’s and couldn’t have been more impressed by the service we received . Although two transactions fell through due to the survey , they remained calm and attentive throughout and helped us come up with a plan that eventually allowed us to sell the house . Good people , super professional and without a trace of the complacency that you can find with other agents .

Reply from agent

Thank you so much for these incredibly kind words Ed. Yours was indeed an unusual sale, but we got there in the end and your buyers are just delighted with their new home. It was a pleasure working with you, discussing our strategy and options regularly and we are all so pleased we achieved the desired result. With very best wishes from all of us at Maddisons!

5.00 /5

I would echo everything that's already been said about the team at Maddisons. A very welcome focus on client service, plus insightful market knowledge, intelligence, charm and great negotiation skills. An absolute pleasure to deal with.

Reply from agent

Thank you so much Mark for this fabulous testimonial. So delighted to hear that you were happy with our service! We put a huge emphasis on old fashioned client service so this is being well received makes us very happy! With very best wishes from us all

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display