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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Simon at Maddison's is professional, knowledgeable and has helped me from start to finish get into my rental property. It ran through seamlessly and when I went in to the branch to sign papers, I found all the staff very friendly and welcoming. I cannot recommend Maddison's and Simon enough.

Reply from agent

Thank you so much for this amazing review. So delighted to hear you have been happy with our Lettings service! Many thanks again for taking the time to provide a testimonial - it really does mean so much to us all. Very best wishes!

5.00 /5

I would thoroughly recommend Maddisons as a letting agent. We rented a family property and the service and communication has been professional, efficient and prompt thoughout. This has also included rectifying the odd issue that has occurred during our tenancy swiftly using professional tradesmen.

Reply from agent

Hi Mark - thank you very much indeed and we were delighted to be able to find you your temporary home and settle you in quickly and comfortably. We very much hope that we'll now be able to find you your next and more permanent home too !

5.00 /5

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we  have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   Alistair Farquharson

Reply from agent

Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes

5.00 /5
22.02.2023
Sales of house in Tunbridge Wells - Maddisons Residential: 5-Star Service

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on every step of the way, with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons, who always made us feel like we were in very good hands. We would like to thank: Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   

Reply from agent

What a wonderful testimonial of our service - we were all so delighted to read this and very touched by your kind words. Thank you so much for taking the time to write to us. With very very best wishes and we look forward to working with you again!

5.00 /5
20.01.2023
Fabulous estate agents – faultless service

Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team – from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling – thank you – I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team – from you through to Simon, Lisa, Louize, Jane, Milly – absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough

Reply from agent

Carol, THANK YOU! We are utterly thrilled to know you have been so impressed and happy with the service we have provided. With very best wishes as ever from us all!

5.00 /5
23.11.2022
Sale of Tunbridge Wells home

I would not normally leave 5 star reviews but it's difficult to find fault with the team at Maddisions. The. response time to the initial enquiry was outstanding and for me showed a local company who wanted your business and played to their strengths Vs national estate agent brands , whose structure is to contact you via a centralised appointment booking team 24hrs + later. The suggested going to market strategy was clear and marketed the property immediately rather than suggestions of testing the water that other agents presented and the subsequent presentation of the property video tour were excellent. Advice on how to dress the house , organising block viewings all happened seamlessly . At some key points of the sale progression negotiation. between buyer and seller was guided expertly and to top it off a lovely team of people to deal with. Thanks for the help and in this case local seems best!

Reply from agent

Hi Ross, with many thanks for this incredible review. I cant tell you what it means to us as a team to have our efforts recognised. We have very clear processes and procedures here and we work tirelessly to ensure that we provide an outstanding service across all elements of the business - from initial valuation through to completion. The team will be thrilled to hear that each part they played made a difference, so thank you again for taking the time to write to us. Very best wishes from us all!

5.00 /5
16.08.2022
Would definitely recommend

The whole team at Maddisons made selling our family home as smooth as possible. They were excellent at giving feedback, liaising with the buyers and achieved a great price. We have no hesitation in recommending them.

Reply from agent

Thank you so much Joanna for this fabulous feedback - it really means the world to us to hear you were happy with the servie you received fro us! Wishing you all the very best!

5.00 /5

I have no hesitation in recommending Maddisons Residential and would, without doubt, use them again in the future. Nothing was too much trouble and the whole team were such a pleasure to deal with. I’ve honestly not come across letting …

Reply from agent

Thank you so much Eleanor .. we very much hope that you settle well into your new home and very much look forward to seeing you and Lola on The Pantiles when you next visit Tunbridge Wells x

5.00 /5

We recently used Maddisons to buy our house. They were extremely accommodating. Making time over the Christmas period to show us the house. Always replied promptly to any call. Kept us updated on a weekly basis to progress of purchase. We …

Reply from agent

We will ensure it does, Lindsay ! Thank you for trusting us with your home and Maddisons will continue to strive for the exceptional

5.00 /5

We had exceptional service and support throughout our rental experience with James and the team at Maddisons. Our process was slightly different as we were looking to rent a house whilst …

Reply from agent

Hi Bryn and Amy .. thank you so much for your wonderful words. We were delighted to look after you and welcome you back to the UK after your time away. And were equally thrilled when you found your new family home and look forward to further updates on the works there. Keep well and take care.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display