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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
23.11.2022
Sale of Tunbridge Wells home

I would not normally leave 5 star reviews but it's difficult to find fault with the team at Maddisions. The. response time to the initial enquiry was outstanding and for me showed a local company who wanted your business and played to their strengths Vs national estate agent brands , whose structure is to contact you via a centralised appointment booking team 24hrs + later. The suggested going to market strategy was clear and marketed the property immediately rather than suggestions of testing the water that other agents presented and the subsequent presentation of the property video tour were excellent. Advice on how to dress the house , organising block viewings all happened seamlessly . At some key points of the sale progression negotiation. between buyer and seller was guided expertly and to top it off a lovely team of people to deal with. Thanks for the help and in this case local seems best!

Reply from agent

Hi Ross, with many thanks for this incredible review. I cant tell you what it means to us as a team to have our efforts recognised. We have very clear processes and procedures here and we work tirelessly to ensure that we provide an outstanding service across all elements of the business - from initial valuation through to completion. The team will be thrilled to hear that each part they played made a difference, so thank you again for taking the time to write to us. Very best wishes from us all!

5.00 /5
16.08.2022
Would definitely recommend

The whole team at Maddisons made selling our family home as smooth as possible. They were excellent at giving feedback, liaising with the buyers and achieved a great price. We have no hesitation in recommending them.

Reply from agent

Thank you so much Joanna for this fabulous feedback - it really means the world to us to hear you were happy with the servie you received fro us! Wishing you all the very best!

5.00 /5

Excellent agent with outstanding attention to detail and professional advice. Being entirely new to renting out my property, James and Simon at Maddisons gave excellent guidance and were always at the end of a call or email. A first-rate service all round.

Reply from agent

Thank you for your kind words Nathan .. it is a pleasure working with you and we are delighted to be looking after your property for you.

5.00 /5
11.05.2022
Excellent and professional agents

We would highly recommend Maddisons for letting and managing your property. Efficient, friendly and professional. Makes letting easy. Thank you to James and his team.

Reply from agent

Thank you so much for your kind words! We strive to be efficient, friendly and professional so we are delighted you were happy with the service you received! Many thanks from James and all of the Maddisons team.

5.00 /5

Personal and attentive service, they sucessfully shepherded us through a difficult completion day. Very grateful to all.

Reply from agent

Dear Ian, and what a day it was! Delighted we we were able to help in some way. Wishing you both every happiness in your new and very beautiful home! It was a pleasure to work with you both. Best wishes from us all at Maddisons.

5.00 /5

I can’t recommend Deborah and the whole team at Maddisons highly enough. They are always on hand with information, help and advice. Fantastic communication so you always know how your buy/sell is progressing and answer any questions regardless of how big or small. The best estate agents I have ever had the pleasure of dealing with.

Reply from agent

Thank you so much for taking the time to write this lovely review Caroline. We are so happy to hear you were pleased with the service received. We strive to communicate well with our sellers and buyers and it is so rewarding to know our hard work is recognised and appreciated! With many thanks again and very best wishes from us all.

5.00 /5

We bought and sold through Maddisons and they were fantastic. I would recommend them to everyone. Knowledgeable, responsive, proactive and friendly. They were quite simply the best agent I have ever dealt with. If you are looking for an agent look no further.

Reply from agent

Thank you so much Laura - your words are so kind and we are delighted you are happy with the service you received as both a seller and a buyer! We are so pleased with the outcome and wish you every happiness in your new and fabulous home!

5.00 /5

Very pleased to have hired Maddisons as our agent for our recent sale. Their advice throughout was professional and helpful and it's nice to have made friends with them along the way. Recommended.

Reply from agent

Thank you so much Mike for these kind words. We really enjoyed working with you both and wish you every happiness in this new chapter. Stay in touch with us wont you! Thank you again and very best wishes to you all.

5.00 /5

Maddison’s were excellent. Even as a buyer, it seemed they went out of their way to make the process as smooth as possible. Hats off to Millie, Deborah and the whole team.

Reply from agent

Thank you so much Roscoe! We really enjoyed working for you both and are pleased to hear you felt the process was a positive one. Wishing you both all the very best in your lovely new home!

5.00 /5

An excellent service all round from the initial viewing all the way through through to completion

Reply from agent

Hi Paul, thank you so much for taking the time to review your experience with Maddisons and we are really happy to hear you found our service to be excellent. With very best wishes and many thanks again!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display