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Maddisons Residential

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

Featured Claimed branch
5.0 400 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Mark Roberts Google

I would thoroughly recommend Maddisons as a letting agent. We rented a family property and the service and communication has been professional, efficient and prompt thoughout. This has also included rectifying the odd issue that has occurred during our tenancy swiftly using professional tradesmen.

Reply from Maddisons Residential: Hi Mark - thank you very much indeed and we were delighted to be able to find you your temporary home and settle you in quickly and comfortably. We very much hope that we'll now be able to find you your next and more permanent home too !
Patricia Osborn Google

Since the very beginning of our relationship with Maddisons, we have experienced an excellent service, from a friendly, professional and honest company. Thank you James and your team,you have been wonderful. From Patricia and David

Reply from Maddisons Residential: Thank you, Patricia - we absolutely love being able to look after you both and hope that you will stay as tenants with us for many years to come !
Zinny Khan Google

Simon at Maddison's is professional, knowledgeable and has helped me from start to finish get into my rental property. It ran through seamlessly and when I went in to the branch to sign papers, I found all the staff very friendly and welcoming. I cannot recommend Maddison's and Simon enough.

Reply from Maddisons Residential: Thank you so much for this amazing review. So delighted to hear you have been happy with our Lettings service! Many thanks again for taking the time to provide a testimonial - it really does mean so much to us all. Very best wishes!
Dave Sharp Google

Reply from Maddisons Residential: Thank you so much for the 5 star rating Dave! Very appreciated. Best wishes from us all.
Alec Farquharson Google

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we  have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   Alistair Farquharson

Reply from Maddisons Residential: Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes
Alistair Farquharson The Trusted Agent

Sales of house in Tunbridge Wells - Maddisons Residential: 5-Star Service

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on every step of the way, with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons, who always made us feel like we were in very good hands. We would like to thank: Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   

Reply from Maddisons Residential: What a wonderful testimonial of our service - we were all so delighted to read this and very touched by your kind words. Thank you so much for taking the time to write to us. With very very best wishes and we look forward to working with you again!
Carol Campbell The Trusted Agent

Fabulous estate agents – faultless service

Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team – from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling – thank you – I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team – from you through to Simon, Lisa, Louize, Jane, Milly – absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough

Reply from Maddisons Residential: Carol, THANK YOU! We are utterly thrilled to know you have been so impressed and happy with the service we have provided. With very best wishes as ever from us all!
Ross Murphy The Trusted Agent

Sale of Tunbridge Wells home

I would not normally leave 5 star reviews but it's difficult to find fault with the team at Maddisions. The. response time to the initial enquiry was outstanding and for me showed a local company who wanted your business and played to their strengths Vs national estate agent brands , whose structure is to contact you via a centralised appointment booking team 24hrs + later. The suggested going to market strategy was clear and marketed the property immediately rather than suggestions of testing the water that other agents presented and the subsequent presentation of the property video tour were excellent. Advice on how to dress the house , organising block viewings all happened seamlessly . At some key points of the sale progression negotiation. between buyer and seller was guided expertly and to top it off a lovely team of people to deal with. Thanks for the help and in this case local seems best!

Reply from Maddisons Residential: Hi Ross, with many thanks for this incredible review. I cant tell you what it means to us as a team to have our efforts recognised. We have very clear processes and procedures here and we work tirelessly to ensure that we provide an outstanding service across all elements of the business - from initial valuation through to completion. The team will be thrilled to hear that each part they played made a difference, so thank you again for taking the time to write to us. Very best wishes from us all!
laura bezant Google

Thank you SO very much for all your time, help and invaluable advice over the last couple of months in my search. …

Reply from Maddisons Residential: Hi Laura .. thank you for your lovely words. We wish we'd been able to find you the property ourselves and certainly wish you every success and the smoothest of purchases. We look forward to welcoming you down to Tunbridge Wells very soon !
Sharon Newick Google

A well led company with friendly, organised and professional staff. As tenants of a property managed by Maddisons we have been consistently impressed with the great communication, quick reaction to deal with any issues and lovely staff …

Reply from Maddisons Residential: Wow .. what lovely words - thank you, Sharon. It has been an equal pleasure looking after you and Dave and delighted that we'll be continuing to do so for a good while to come also :)

About Maddisons Residential

Maddisons Residential office

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Website: http://www.maddisonsresidential.co.uk/

Our team

Deborah Richards Managing Partner
James Richards Lettings Director
Milly Stedman Sales Progression Manager
Sinead McCurry Client Partner
Jane Lewis Sales Support Manager
Brea Office Manager
Lisa Lidgey Client Partner
Karen Galpin Sales Director
Muge Turner Client Partner
Lora Grogan Property Marketing Coordinator
Kate Girling Client Partner
Sasha Foot Property Marketing Coordinator

Memberships and portals

Association of Residential Letting Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings Relocation Agent Network The Mayfair Office onthemarket rightmove Zoopla Primelocation

Marketing

  • Email / E-shot
  • Floor Plan
  • For Sale / To Let Board
  • Professional Photos
  • Social Media Campaign
  • Video
  • Accompanied Viewings
  • Sales Progression
  • Manage / Negotiate
  • Windows Display

Awards

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