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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
14.08.2023

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5.00 /5

Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team – from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling – thank you – I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team – from you through to Simon, Lisa, Louize, Jane, Milly – absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough

Reply from agent

Carol it is such a pleasure to read these amazing words - we cant express how much it means to us to know clients feel well looked after! THANK YOU! You were a pleasure to work for. With very very best wishes

5.00 /5

We went with Maddisons because of their professional approach, high levels organisation and diligence to the period between accepting a bid and exchange. We were well advised on how to dress the house for the photos, videos and viewings. The marketing material was excellent and they condensed the viewings into a couple of days, soon after launch, so very convenient. There were a couple of wobbles during the post-bid peroid, but Deborah was excellent and very diplomatic and adept in resolving these. Maddisons couldn't have been helpful enough and we'd happily recommend to friends and family thinking about moving. Alex & Ellen

Reply from agent

Thank you so much Alex and Ellen for these amazing words! We are so delighted to represent your sale and wish you all the very best in your new and fabulous home! Very best wishes from us all.

5.00 /5

Very good experience with all the team at Maddisons, they have been very professional start to end of our process, connected us with several other suppliers for things we needed, support us through the whole process and got us to completion in record time. Everyone was extremely kind, Jane, Milly, Deborah and Simon. Recommend!!

Reply from agent

Damien thank you so much for taking the time to send this in. So delighted to learn you were well looked after and wishing you all the very very best!

5.00 /5

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we  have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   Alistair Farquharson

Reply from agent

Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes

5.00 /5

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we  have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   Alistair Farquharson

Reply from agent

Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes

5.00 /5

If you're a potential buyer or rental tenant and your property is with Maddisons, count yourself very lucky! Incredible team with amazing communication and understanding. If you're a potential Vendor, look no further than Maddisons, you will be treated with the utmost respect and professionalism. Thank you James and the Maddison's Team!

Reply from agent

Just as we were lucky in being able to look after you as a resident in one of our rentals ! Thank you Jeanine .. wishing you all the best in your return to London and hope to see you back in 'sunny tunny' very soon :)

5.00 /5

A well led company with friendly, organised and professional staff. As tenants of a property managed by Maddisons we have been consistently impressed with the great communication, quick reaction to deal with any issues and lovely staff members. It has been such a pleasure and breath of fresh air to find such a capable agency who really does their best to ensure both landlord and tenants are having their needs met and fostering positive relationships. James has built a great team who are an asset to the area.

Reply from agent

Wow .. what lovely words - thank you, Sharon. It has been an equal pleasure looking after you and Dave and delighted that we'll be continuing to do so for a good while to come also :)

5.00 /5

5* star exceptional service from start to finish. I have now had the pleasure of buying and selling twice with Maddisons and I cannot recommend them highly enough. If you are looking for a professional, efficient, knowledgeable, hardworking and caring estate agent then look no further. From start to finish the attention to detail is second to none. Each member of staff has their own role within the company, therefore, at each stage the process is seamless and handled with complete competence. You are never kept in the dark with weekly updates as a minimum. My recent purchase I can honestly say without Jane (sales support manager) and Deborah's (owner) expertise the sale/chain would have collapsed. They managed to negotiate an agreement between all parties (there were several!) that we never thought was possible. We are now in our dream property. Maddisons think outside of the box, are adaptable and are, without doubt, truly brilliant! An absolute pleasure to deal with. Thank you to the WHOLE team from start to finish.

Reply from agent

Thank you Tiny! We love working for you and so happy to have been able to help you buy as well as sell this time! Come and see us soon... Best wishes to you as always.

5.00 /5

Couldn’t be more pleased with Maddisons. They did a great job marketing our property, were extremely professional, friendly and on the ball. We particularly found the weekly updates on sale progress helpful, and something I’ve not seen from other agents. Wouldn’t hesitate to recommend.

Reply from agent

Hi James, what amazing feedback to read - thank you so much for this. I cant stress enough how much this means to us all! Thank you for giving Maddisons the opportunity to sell your beautiful property - you were a wonderful client to work for. With very best wishes from us all.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display