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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We recently relocated to England and embarked on the daunting task of finding a suitable home for our family. After weeks of tirelessly reaching out to various letting agents, Maddisons stood out as one of the few who responded promptly and professionally to our inquiries. From the moment we engaged with Maddisons, it was evident that they were committed to helping us find the right property. Despite encountering several hurdles along the way, James and Caroline from Maddisons displayed remarkable dedication and competence in navigating through every challenge. Their proactive approach and unwavering support were truly commendable. James and Caroline went above and beyond to ensure that our needs were met and our concerns addressed. Their expertise and attention to detail instilled confidence in us throughout the entire process. Thanks to Maddisons' exceptional service, we were able to secure a suitable home for our family.

Reply from agent

Thank you Kirsten for your wonderful words .. we were delighted to have helped you at the outset and look forward to helping you and the family settle into your new life in the UK as the next few months pass ..

5.00 /5
25.01.2024
Amazing service from Maddisons Residential

Maddisons Residential estate agent has been exceptional at all levels making our move a breeze. Their team showcased efficiency and responsiveness, addressing to our inquiries most promptly. The property viewing process was well-organized, and they provided valuable insights about the neighborhoods. Throughout the application and checking-in stages, the team has demonstrated professionalism and made the entire process hassle-free. We really appreciated their commitment to address our concerns till the very end of our moving in to the new property. It has been a pleasure liasing with Maddisons Residential and we definitely recommend them.

Reply from agent

Dear Krishnen, Thank you for your glowing review! We are thrilled to have made your move smooth and stress-free. Your satisfaction is our top priority, and we're glad that you appreciated our team's effort and efficiency. We look forward to continuing to provide you with exceptional service in the future. Welcome to your new home, and thank you for recommending Maddisons Residential!

5.00 /5
08.01.2024
From start to finish an outstanding service.

Having met with three possible estate agents to sell my late mother’s property from the very onset Maddison’s were head and shoulders above its rivals. At a highly emotive time for the family the sensitive professionalism shown by all at Maddison’s was truly appreciated. From the very first introductory visit we knew Mum’s property was in the best hands and we were not wrong. Accurate valuation, tick. Personal touches, tick. Outstanding communication throughout, tick. Excellent advice, tick. Seamless transaction, tick. Ultimately a successful sale of a much loved family home, tick. Quite simply it’s hard to think of how Maddison’s could be bettered. Eternally grateful to all involved.

Reply from agent

Dear Emily, thank you so much for this review. We were very happy be able to help you during such a sensitive time and we're touched by your appreciation of our efforts. We strive for excellence in all we do, and it's gratifying to know we provided comfort at such a difficult period. Your trust in Maddisons to handle your late mother's property is truly appreciated and it was a pleasure to work for you. With very best wishes from us all at Maddisons.

5.00 /5

Lovely team. Pleasure to deal with.

Reply from agent

Thank you for your kind words, Marco! We pride ourselves on delivering exceptional customer service and are glad to hear that you had a good experience. Wishing you all the very best in your new home.

5.00 /5

Maddisons have a portfolio of well appointed rental homes. James found us a comfortable house and we took up residence at the end of 2022. When our home has needed attention for routine maintenance issues, Maddisons have dealt with these very promptly. Maddisons have a good collection of contacts, and the service people they use have all proved to be efficient, friendly and polite.

Reply from agent

Thank you hillary for your kind words and we're delighted that you've been happy with the service provided!

5.00 /5
14.08.2023

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5.00 /5

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we  have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   Alistair Farquharson

Reply from agent

Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes

5.00 /5

We all know that buying or selling a property can potentially be a major ordeal and take stress levels up to the skies. The team at Maddisons Residential made the process of selling my mother's house (in Tunbridge Wells) clear, simple and as pain free as possible, guiding us on each step of the way with their expert knowledge and advice. As we went through the different phases of the selling process, we had the privilege of interacting with a big team at Maddisons. We would like to thank Deborah, Jane, Milly, Louise, Tina, Lisa, and Vicky and others for their professionalism, kindness, sensitivity and patience with us throughout. The team anticipated potential bumps in the road and took prompt action, keeping us informed and involved at all times. They made us feel like we were in very good hands. We are very grateful to the Maddisons Residential team for all they have done. Our family will probably be selling another property soon and we  have already contacted Deborah to let her know that we will soon need their help again. A big thank you to the team at Maddisons Residential.  You were simply outstanding and deserving of a 5-star rating.   Alistair Farquharson

Reply from agent

Thank you so much for such a wonderful review of our service. We were delighted to hear you felt so well looked after. With very best wishes

5.00 /5

Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team – from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling – thank you – I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team – from you through to Simon, Lisa, Louize, Jane, Milly – absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough

Reply from agent

Carol it is such a pleasure to read these amazing words - we cant express how much it means to us to know clients feel well looked after! THANK YOU! You were a pleasure to work for. With very very best wishes

5.00 /5

The team at Maddisons have consistently delivered an outstanding service during all of my interactions with them. Estate agents should take a leaf from their book and I can't thank James enough for his partnership throughout our search here in Tunbridge Wells. I highly recommend Maddisons if you are seeking a tailored, personal experience during your search for 'the one'.

Reply from agent

Wow Abi - thank you so much for this. Delighted to hear how happy you have been - it has been a pleasure working with you as well!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display