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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We purchased through Maddisons, and found them to be polite and efficient throughout. Obviously they were advocating for their client (and are excellent at getting the best price much to our disappointment!), but were engaged throughout and very pleasant to work with. I would recommend Maddisons whether buying or selling.

Reply from agent

Dear Helen, thank you so much for this - so kind of you to take the time to leave this review for us and so pleased to hear that you felt well looked after. While we are indeed retained by the seller, ensuring our buyers feel well looked after is so important to us. Wishing you every happiness in your new home. Best wishes from us all!

5.00 /5

We had exceptional service and support throughout our rental experience with James and the team at Maddisons. Our process was slightly different as we were looking to rent a house whilst being based overseas and what we expected to be a stressful procedure became a pleasant one with constant support and reassurances from a friendly team. From having been a renter and home owner ourselves we rate Maddison’s against any other property agent we have experienced. Real people who you can connect with, trust and rely on. Thanks again James and the team. Bryn and Amy

Reply from agent

Hi Bryn and Amy .. thank you so much for your wonderful words. We were delighted to look after you and welcome you back to the UK after your time away. And were equally thrilled when you found your new family home and look forward to further updates on the works there. Keep well and take care.

5.00 /5

Duncan and I prepared our house for sale in advance of hitting the market, Maddisons understood our house and to whom it might appeal. Their presentation in photo, description and video form showed our home at its very best. Maddisons knowledge of the market and experience of handling potential buyers, serious or otherwise, came through. When our chain broke James took quick and effective control getting us back on track with a new buyer within days. We can now understand why Maddisons are such a popular agent in Tunbridge Wells.

Reply from agent

Thank you so very much Kay for these kind words. We thoroughly enjoyed working with you both and are so delighted that everything went smoothly (in the end!). We are also delighted to hear that you felt well looked after and that we managed the process well. With all the very very best for the future!

5.00 /5

We recently used Maddisons to buy our house. They were extremely accommodating. Making time over the Christmas period to show us the house. Always replied promptly to any call. Kept us updated on a weekly basis to progress of purchase. We would thoroughly recommend. A follow up to the above review of our purchase. We went on to rent our property out and continued to use Maddisons. One year on they found us our tenant. They are always eager to help and prompt to reply to issues that have occurred. To date they have been exceptional. Long may it continue. Thank you We used Maddisons for 18 months, renting our property out to an exceptional tenant that Maddisons found. Maddisons always responded immediately to any query we had, even if it was the weekend. We have since moved back to our property and couldn’t fault how the property had been managed. Thanks Maddisons

Reply from agent

We will ensure it does, Lindsay ! Thank you for trusting us with your home and Maddisons will continue to strive for the exceptional

5.00 /5

Personal and attentive service, they sucessfully shepherded us through a difficult completion day. Very grateful to all.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Dear Ian, and what a day it was! Delighted we we were able to help in some way. Wishing you both every happiness in your new and very beautiful home! It was a pleasure to work with you both. Best wishes from us all at Maddisons.

5.00 /5

Excellent agent with outstanding attention to detail and professional advice. Being entirely new to renting out my property, James and Simon at Maddisons gave excellent guidance and were always at the end of a call or email. A first-rate service all round.

Reply from agent

Thank you for your kind words Nathan .. it is a pleasure working with you and we are delighted to be looking after your property for you.

5.00 /5

I would thoroughly recommend Maddisons as a letting agent. We rented a family property and the service and communication has been professional, efficient and prompt thoughout. This has also included rectifying the odd issue that has occurred during our tenancy swiftly using professional tradesmen.

Reply from agent

Hi Mark - thank you very much indeed and we were delighted to be able to find you your temporary home and settle you in quickly and comfortably. We very much hope that we'll now be able to find you your next and more permanent home too !

5.00 /5
11.05.2022
Excellent and professional agents

We would highly recommend Maddisons for letting and managing your property. Efficient, friendly and professional. Makes letting easy. Thank you to James and his team.

Reply from agent

Thank you so much for your kind words! We strive to be efficient, friendly and professional so we are delighted you were happy with the service you received! Many thanks from James and all of the Maddisons team.

5.00 /5
Reply from agent

Thank you Christopher for a 5 star review. It is really appreciated! Best, Deborah

5.00 /5

Use Maddison’s ! Seriously . They are clearly far and away the best agents in the TW area . We had a very tricky house to sell . It was old , attached and had problems with the survey . We initially worked with one of the ‘traditional ‘ old agents in TW who were hopeless . After 9 months we switched to Maddison’s and couldn’t have been more impressed by the service we received . Although two transactions fell through due to the survey , they remained calm and attentive throughout and helped us come up with a plan that eventually allowed us to sell the house . Good people , super professional and without a trace of the complacency that you can find with other agents .

Reply from agent

Thank you so much for these incredibly kind words Ed. Yours was indeed an unusual sale, but we got there in the end and your buyers are just delighted with their new home. It was a pleasure working with you, discussing our strategy and options regularly and we are all so pleased we achieved the desired result. With very best wishes from all of us at Maddisons!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jill Westoby

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display