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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Maddisons are a highly professional organisation in their field, who offer a good service with friendly staff

Reply from agent

Thank you very much Jane! We pride ourselves on acting with integrity and professionalism at all times and are very happy to hear you felt we acted with both when working together. We are also a nice and friendly team, so also very pleased to hear that rang true too! With very best wishes and thank you again!

5.00 /5

My experience with Maddisons has been very positive and I would wholeheartedly recommend them. They sold my parents lovely home which was hard for me however they guided me through every step and helped me through the process. Deborah gave me some great ideas how to present my parents home, Karen took amazing photos, Louize kept me up to date with the daily updates and Milly is a fabulous sales progression manager. They have a very professional team, they definitely know what they are doing and I am very happy that I instructed Maddisons. Thank you so much for being so kind. You found an excellent buyer and from their viewing until exchange/completion was all organised in a few weeks - just amazing! Highly recommended ! Thank you Deborah and your amazing team.

Reply from agent

My goodness - what wonderful words to read. Thank you so very much for taking the time to write about your experience so comprehensively. It was a pleasure to work for you and we are so delighted to hear you felt well looked after by our team throughout the journey. Wishing you all the very best and thank you so much again.

5.00 /5

Very pleased to have hired Maddisons as our agent for our recent sale. Their advice throughout was professional and helpful and it's nice to have made friends with them along the way. Recommended.

Reply from agent

Thank you so much Mike for these kind words. We really enjoyed working with you both and wish you every happiness in this new chapter. Stay in touch with us wont you! Thank you again and very best wishes to you all.

5.00 /5

The whole team at Maddisons work exceptionally hard for their clients. They offer a unique approach to estate agency based on genuinely caring about their vendors. Communication is one of the main advantages of working with Maddisons who will always let you know what they have done regarding selling your property, how viewings have gone and during the conveyancing process, communicate on your behalf with the conveyancing solicitors to push the sale through - dealing with sticking points with tenacity and professionalism. Highly recommended.

Reply from agent

Thank you so much for your support and recommendation .. whilst there may have been some bumps in the road, we got there in the end and delighted that Maddisons was able to help you move on and start the next chapter .. here is to 2021 !

5.00 /5

Our experience at Maddisons was positive from the very initial evaluation meeting through to completion. We found the team to be responsive, knowledgeable and proactive. Their approach is to act as a partner throughout the sales process, providing honest advice and opinions, rather than saying what people want to hear. If you are selling or buying a property I would highly recommend working with Maddisons, they will always be my first call now.

Reply from agent

Thank you so much Kerry! So kind of you to leave such a positive review and we are delighted to hear that you felt well looked after by our team. We absolutely aim to act as a chosen partner in the process and it is really wonderful to hear you experienced this first hand. We would always be delighted to work for you again! With very best wishes from all of the Maddisons team!

5.00 /5

We appointed Maddisons to sell our home after multiple recommendations from friends and could not have been more pleased with their services. Everything from the marketing of our home (incredible photos!); the viewings; and then managing what proved to a complex sale was really first rate and dealt with so well by James, Deborah and the team. We received excellent advice throughout and nothing was ever too much trouble for them. Having used a number of agents selling our property in London, and having purchased two properties in the Tunbridge Wells area - we can confirm that none come even remotely close to the quality of service provided by Maddisons.

Reply from agent

Hi Michael - it was an absolute pleasure and we were thrilled to help you achieve the sale and move into your new home. We hope you and Emily enjoy a very well deserved break over half term next week. Keep safe. We'll be sending out ideas for bits to keep the children entertained so keep an eye on Instagram and may see you around town !

5.00 /5

Maddisons have a family approach to their clients and their service levels which is refreshing and unique in a market dominated by people who don't listen to you and generally just don't care. If you are a landlord or a tenant and wanting great service from people who do care and deliver when asked, I recommend Maddisons.

Reply from agent

Hi David .. thank you so much for your wonderful review .. we really appreciate this. James, Deborah & team

5.00 /5

We bought and sold through Maddisons and they were fantastic. I would recommend them to everyone. Knowledgeable, responsive, proactive and friendly. They were quite simply the best agent I have ever dealt with. If you are looking for an agent look no further.

Reply from agent

Thank you so much Laura - your words are so kind and we are delighted you are happy with the service you received as both a seller and a buyer! We are so pleased with the outcome and wish you every happiness in your new and fabulous home!

5.00 /5

Maddisons were absolutely fantastic! Thank you so much to Deborah, Milly and all the team. We will certainly use again for the next sale.

Reply from agent

Thank you so much Grace for your kind words! We really enjoyed working with you and would be delighted to do so again in the future! With very best wishes from us all.

5.00 /5

We would recommend Deborah and her team to everyone. They have just sold our home in Tunbridge Wells and from start to finish they have been proactive, efficient, professional and enthusiastic. Nothing was too much trouble and they communicated brilliantly not only to us but our buyer too. Without a shadow of a doubt the most efficient and communicative estate agents we have ever used. We are delighted. Thanks so much Deborah and the team for all your hard work.

Reply from agent

Thank you so much Janet for your kind words. Your house was a delight to sell and it is always lovely to work with such straight forward and easy going sellers! Thank you for entrusting Maddisons with this task: we were so very proud to have your home on our books.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display