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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
08.10.2024
Fabulous service

Karen and the team at Maddisons have been truly amazing since the very first meeting, they really stand apart from the other agents out there. They have been so helpful and supportive all the way throughout the sale process, are super responsive to queries and kept things moving along. I honestly can't recommend them enough.

Reply from agent

Dear Rachel, thank you so much for your kind word! We're absolutely delighted to hear about your positive experience with Karen and our team and so pleased you felt as though our service stood out. We work really hard to perfect our processes and it is really rewarding to know our hard work is appreciated by our wonderful sellers. Thank you again and very best wishes from us all.

5.00 /5
17.09.2024
Great service...

Maddison’s has excelled throughout our house selling process, from the prompt response to our property valuation request, the excellent advice on how to set out the house for potential buyer visits, the production of a professional video walk through, the knowledgeable and enthusiastic representatives who hosted the visits, the guidance and support through the offer process, to the follow through and weekly updates post the offer acceptance. Our initial impression that they offered a service that was different and superior to the other agencies we approached has proved to be the case. We are convinced that Maddisons have been the right choice for our property sale, and that they have consistently represented good value for money. Happy to recommend!

5.00 /5
10.09.2024
Excellent Service

Jane, Karen and the whole team at Maddisons ran my sale like clockwork. From start to end, it couldn’t have been more efficient. Timely weekly updates from Jane, honest responses to questions, very personable to deal with and got the job done. Really delighted with the whole service from start to end. Very professional with a large human touch. Thank you to the whole team.

Reply from agent

Dear Marcella, thank you so much for these kind words! Jane and Karen and the rest of the team will be so delighted to hear this. We always strive for efficiency and honesty, so to hear we have done a good job on these fronts is a delight! Wishing you all the very very best for the future in your new home. Best wishes from us all at Maddisons

5.00 /5
22.07.2024
The Best Residential Estate Agent in Tunbridge Wells Kent !!

I would have no hesitation in thoroughly recommending Maddisons Residential. I did not consider any other Agent in TW, when I first began to explore putting my apartment for sale in November with a January launch date in my mind. Within hours of my visit to their Pantiles Office, I was contacted by a Director, who made an appointment for her visit the next day. Another Director visited the day after with suggestions on decluttering (!!) and how to prepare for the photo/video shoot, which was arranged during this visit for a few weeks away in early December. The photo/video shoot was painless and in fact I quite enjoyed it. Launch took place on 2 January, offers were made after the first weekend and another Director was involved in discussing with me the offers made and my responses, making me feel in very capable hands. One the agreement for sale had been agreed by me and my Buyer, the Sales Progression team are the primary point of contact. The two person team are fantastic and provided weekly updates of how the chain was growing in both directions (!!) and when it was necessary in the later stages, worked with my solicitor and other Agents to find out the real story behind NO PROGRESS somewhere in the lower and upper chains. When difficult decisions needed to be made about withdrawing or setting explicit fair deadlines for other parties to meet, a Director was always involved. Again making me feel very comfortable receiving their balanced professional experience, presented to me for discussion with a simple decision for me then to make. In the end I had to make the decision to move my furniture out into storage before a contract of sale was signed, but I was comfortable doing it and it gave me the flexibility to now be a cash buyer for a newbuild, as my purchase chain then collapsed on the date of sale contract exchange (( THANK YOU Maddisons team and wishing you continued success in the future with your highly “differentiated” service for discerning clients; involving high quality sales preparation, a five star pro-active marketing launch and probably the most important aspect for a Seller, as it goes on the longest, the “Sales Progression” function (the tireless grind to keep on top of the real facts behind the inevitable slow progress of other parties and their professional advisers !!

5.00 /5
09.07.2024
Maddison’s Estate Agents

An excellent experience with Maddison’s , very professional staff, totally approachable, would definitely recommend.

5.00 /5
21.06.2024
Mission Completed - Thank you Maddisons

I recently sold my house in Tunbridge Wells and I couldn’t recommend Maddisons Residential more highly. The team’s endless enthusiasm and reassuring support was a true tonic during the challenges and emotions of selling a home. Thank you Maddisons! You are all super stars!

5.00 /5
23.04.2024
Flat 1, 9 Meadow Hill Road

Maddison’s were quite simply superb. From the day the offer was accepted to the day of completion Maddison’s were attentive, insightful and leveraged an experienced team to provide seamless support to the entire chain where, they exceeded expectations at every stage. Thank you.

5.00 /5
14.04.2024
Absolute pleasure working with Maddisons (esp Jane Lewis)

I recently purchased a house managed by Maddisons in Tunbridge Wells. They have been amazing and extremely helpful from the beginning to the day of possession. I worked with Jane Lewis and she is an extremely diligent and wonderful person to work with. She went above and beyond her role in helping me with the entire process, especially as I had very limited knowledge about buying a house as a first-time buyer. I highly recommend Maddisons and Jane if you're looking to buying a house. Thank you so much, Jane! You are awesome!

5.00 /5

Had the pleasure of renting through Maddisons and they have easily been the most efficient and professional estate agent I have ever used. Caroline has made the whole moving process super easy and maintained constant support all the way …

Reply from agent

Thank you Nathan! I very much appreciate you taking the time to leave such a lovely review. It has been a pleasure helping you with your move and I am glad you are so happy in your new home.

5.00 /5

We recently relocated to England and embarked on the daunting task of finding a suitable home for our family. After weeks of tirelessly reaching out to various letting agents, Maddisons stood out as one of the few who responded promptly and …

Reply from agent

Thank you Kirsten for your wonderful words .. we were delighted to have helped you at the outset and look forward to helping you and the family settle into your new life in the UK as the next few months pass. It was a true pleasure working with you - please do stay in touch!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display