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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Jane was absolutely fantastic! She kept us updated every step of the way, quickly resolving any issues that arose and was always a joy to talk to. Jane’s calm and reassuring manner was incredibly comforting, especially as we experienced a few hiccups along the way as first-time buyers.

Reply from agent

Hi Danni, thank you so much for taking the time to write in and review our service. Jane is indeed hugely calm and reassuring - she is enormously valued by us so it is always lovely to hear when our team are valued so highly by buyers and sellers also. Wishing you all the very best in your new home - such exciting times ahead. With very best wishes from us all.

5.00 /5
28.01.2025
4 Norfolk Heights

Excellent Service

Reply from agent

Thank you Gopa for this review! We are so pleased to hear you felt we provided an excellent service and wish you all the very, very best!

5.00 /5
06.01.2025
Smooth and organised process.

We recently bought a property through Maddisons. All involved were clear and detailed in their communication. The weekly updates were useful, even during slow periods, as they made us feel that there were still people working away in the background. We would recommend Maddisons to buyers and sellers alike.

Reply from agent

Thank you so much for your kind words and for the five star review! We're thrilled to hear you valued the clarity and detail in our communication as well as the weekly updates. It's wonderful to know the processes we have worked hard to put in place work well and needless to say we'd be delighted to work for any of your friends or family with any future property needs! Wishing you all the very best.

5.00 /5

Simply put, a great agent that offers a quality service. I would highly recommend them when buying or selling a property. Thank you to Deborah, James and the whole team.

Reply from agent

Thank you so much for this review Dale! We are thrilled to hear you appreciated our service - quality service is something we absolutely strive for and it is so lovely to hear when we have suceeded! Thank you again and wishing you all the very best.

5.00 /5

Had the best experience with Maddisons estate agents. From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale. The photos and videos they take really are way better than other estate agents. My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.

Reply from agent

Thank you so much for this amazing review and for acknowledging the hard work of our team, especially Deborah and Milly. We're thrilled to have provided stellar service and guidance through what was indeed a tricky sale! It was a pleasure to work for you and we are truly grateful for your kind words. With very best wishes for the future!

5.00 /5

Had the best experience with Maddisons estate agents. From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale. The photos and videos they take really are way better than other estate agents. My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.

5.00 /5
21.11.2024
Five star service

Maddison’s provided an exceptional service selling our home in Tunbridge Wells. Great communication, and a lovely team; achieving a sale price over the guide price. We wouldn’t hesitate to recommend Maddison’s as a top end agent who you can trust.

Reply from agent

Hi Sophie, thank you so much for these super kind words and for choosing Maddisons. We were so happy for you with the outcome of your sale and are always delighted to hear when our sellers are too! Knowing that you are happy to recommend us is praise indeed. With many thanks and very best wishes for the future!

5.00 /5
07.11.2024
Seamless experience purchasing first home

Me and my partner were very pleased with the entire process of purchasing our first home with Maddison’s. Jane, Karen and Milly were extremely helpful and informative throughout the process. Communication was excellent and they were always reachable. When our cleaners didn’t show up on moving day they even managed to source us an excellent service at the last minute.

Reply from agent

Thank you Ashwin for taking the time to leave such a lovely review. We're thrilled to have been part of your first home purchase journey. Your kind words about Jane, Karen and Milly as well as our commitment to service really do mean a lot to us as we work hard to ensure everyone is well looked after during the property buying and selling process. We hope you are every happy in you new home!

5.00 /5
17.10.2024
Excellent Service

Thank you so much to the whole team at Maddison's for helping us sell our family home. The whole team are professional, approachable and gave us complete confidence that we had chosen the right agent. If we ever chose to sell again we wouldn’t hesitate to instruct Maddison's. A special thank you to Deborah who went above and beyond and took control of the whole chain and got us all to completion.

Reply from agent

Thank you so much for your kind words and for the trust you placed in Maddisons. It's been an absolute pleasure working with you on the sale of your property and Deborah and the entire team are thrilled to learn you were happy with the service we provided. Wishing you all the very best for the future and needless to say, we'd be delighted to work for you again. Best wishes from us all.

5.00 /5
14.10.2024
By far the best agents I’ve ever used

From start to finish Maddisons have been completely brilliant. Their attention to detail, their care with photos, great viewings feedback and wonderful chain management. They were calm, honest and clear all the way through. We had a complex 9 property chain and Maddisons were the voice of reason throughout. So professional, friendly and helpful. Highly recommend.

Reply from agent

Thank you so much Jason for taking the time to leave this testimonial. It was a pleasure to represent your sale and we were delighted to be able to navigate this through to a successful conclusion for you. With such a long chain, it was sometimes complex but we are so pleased to hear you were happy with the service we provided. Wishing you and your family all the very best in your new home.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 16:00
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Kate Girling

Client Partner

Sasha Foot

Property Marketing Coordinator

Ed Macfarlane

Associate Director

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display