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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

A massive thank you to the team at Maddisons, they helped us find the right property for our family, without any heavy selling tactics. Thanks Deborah and the whole team.

Reply from agent

Thank you Paul! So kind of you to take the time to reply and really happy to hear you were happy with the service you received. We wish you all every happiness in you new home! Best wishes from us all.

5.00 /5
Reply from agent

Thank you Simba for our 5 star rating! Wishing you all the very best in your new home and thank you for entrusting Maddisons to sell yours!

5.00 /5

Maddison’s were excellent. Even as a buyer, it seemed they went out of their way to make the process as smooth as possible. Hats off to Millie, Deborah and the whole team.

Reply from agent

Thank you so much Roscoe! We really enjoyed working for you both and are pleased to hear you felt the process was a positive one. Wishing you both all the very best in your lovely new home!

5.00 /5

The main thing I would say about Maddisons Residential is they are different. Many estate agents claim to be, but really are not. We were tired of the lazy disinterest we had experienced elsewhere and decided to try Maddisons, as their fees were the same and they seemed to be well respected. Their valuation of our house included telling us what was wrong with it - all of the stuff we knew, but a few things we had never considered. The other agents just told us how great the place was and how they would be delighted to ‘help’ us. We instructed Maddison’s and followed their advice about ‘staging’ our property, which cost zero (other than a bit of effort) and they arranged a contractor to come and paint our kitchen cupboard doors, which transformed the hub of our house for almost nothing. In the end we achieved a price I thought was unattainable, the highest price ever achieved in the road, and subsequent sales of very similar houses in the road prove that we did very well indeed. This is verifiable fact (Zoopla etc) in case you are like me, and think most positive reviews are written by people’s mates. If you want an agent that is determined to do whatever it takes to get your house sold, and is more concerned about finding solutions than excuses, give them a call. They are in the Pantiles, Tunbridge Wells. Good luck with your sale. David Doyle

Reply from agent

Wow .. thank you, David, for everything above. It has been our absolute pleasure to look after you and Laura as both landlords and also sellers. We hope that you will find excuse to come back to Tunbridge Wells soon and please do pop in. We could do with some of the sunshine from over there at the moment! Hope that you are equally back up in the air soon ...

5.00 /5

I can honestly say Maddisons are a breathe of fresh air in this era of awful customer service - they are brilliant. They have a winning formula. Whilst it may be tempting to use less expensive means to sell property, their knowledge, passion and customer focus is a lesson to their competition. In a transaction that is complex emotionally as it is financially I wouldn't give my business to anyone else!

Reply from agent

Thank you so much Jamie for your kind words. It is always so great to work with you as I love your insights on improving our marketing - as you know, I am always happy to listen to a suggestion! The improvements that you have made on your home look amazing - you have such a great eye - and it will be a true honour to list your beautiful house for sale soon.

5.00 /5

I have a rental for 3 years now with Maddisons and I have no words to describe how professional, excellent and amazing service I always have from them. As I always have rented for 20 years I live in England , I can say, that Maddisons are the best I have all this year's. Thank you to all the professional team at Maddisons Residential

Reply from agent

And we have only praise for the both of you as tenants, as does your landlord, for the fabulous way in which you look after the flat as your own. Maddisons Lettings is so thankful to be able to look after you.

5.00 /5

James and the whole Maddisons team are truly professional, polite, kind and friendly. If any issues arrive they are dealt with quickly and efficiently, they’ve always responded to any questions promptly. Thank you James and Maddisons. I would thoroughly recommend him and his team at Maddisons.

Reply from agent

Thank you Vijay ... your kind words are very much appreciated and Maddisons is delighted to look after you and your wonderful family

5.00 /5

Maddisons handle the rental of my property and have been fantastic to work with from day one. If any issues arrive they are dealt with quickly and efficiently, they’ve always responded to any questions promptly and they are a very friendly team of people! Couldn’t recommend enough.

Reply from agent

Thank you, Zoe .. we know how fond of your former Tunbridge Wells home you are and therefore the importance of ensuring you have great tenants in there that will look after as their own. Maddisons Residential is delighted to be working with you, especially as another member of the local business community.

5.00 /5

Deborah, James and the whole team at Maddisons offer a superlative and very personal, yet totally professional service. They sold two very different properties for us last year and they also handle the letting of a rental property for our son. We cannot recommend them highly enough. They will always go the extra mile and you will have the impression that you are their most important client!

Reply from agent

Thank you so much Ginny for your fabulous review. Yourself and Simon are always so great to work with and we have loved helping you with your property journey. The way in which you embraced all of my recommendations for your beloved family home of many years was truly exceptional. Whenever you need help again - we will be ready and waiting!

5.00 /5

The customer service was absolutely fantastic. Communication was also great and whoever we called, emailed or texted, always came back to us very quickly and decisively. We cannot praise their professionalism and dedication in selling our property enough, and we would recommend Maddison's to anyone who wanted sell their property.

Reply from agent

Dear Sue, thank you so much for this - we are so happy to hear that you felt so well looked after - we really do strive to make the process as smooth as possible and it is so encouraging to hear that we have succeeded in that. We wish you both our very best wishes for the future and thank you again for trusting us with the sale of your property. Best wishes from Team Maddisons!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display