I had a very disappointing experience with this estate agent. As a self-employed individual, I was told my cash income wouldn't be considered, even though I provided all the necessary documentation. They insisted on bank transactions only, which is unrealistic for many self-employed people. I even offered to pay 12 months' rent upfront, but that was rejected without a clear explanation. This agency feels unprofessional and seems to be trying to trick innocent tenants and waste their time, especially if you are a foreigner. I’m still waiting for a refund of £311. If this isn't resolved soon, I’ll escalate this to the authorities. Be cautious when dealing with them. This review to people like me of foreign background just don't waste your time with them, and for you Frost management just put a sigh on your doors ,we don't deal with foreigners simple.

Our experience with Frost Estate Agents has been extremely disappointing. As foreigners, we felt misled and defrauded by their practices. Despite my husband explaining that he has been self-employed for over 9 years, meaning rent affordability was not an issue, their agent, Nabid Rahman and Pooja shah, encouraged us to apply for a flat. However, it became clear that they knew from the beginning that our application would not be successful. This appears to have been a tactic to collect the £311 application fee, with no intention of actually offering us the flat. We believe that this behavior is not only unethical but also discriminatory towards foreigners. We feel scammed by Frost Estate Agents, and we want others to be aware of this experience before considering doing business with them. We urge others, especially those who are not local, to exercise caution when dealing with this agency.

As a landlord, I approached Frost with the intention of letting out one of my properties, believing they had a solid reputation in the area. Unfortunately, my experience was completely soured by the unprofessional conduct of Pooja Shah from the sales and lettings team. From the beginning, communication was poor. Pooja was unresponsive to emails, slow to return calls, and showed a complete lack of initiative when it came to progressing anything. I had to chase her constantly for updates, and even then, I was met with vague answers and little to no follow-through. It felt like she simply wasn’t interested or bothered. Her disorganisation and lack of urgency not only delayed the process unnecessarily but also made me lose confidence in the agency as a whole. It’s a shame, because I was genuinely prepared to work with Frost for the long term, but this experience has put me off completely. If this is how they treat landlords trying to give them business, I dread to think how tenants are handled. I won’t be using Frost again, and I certainly wouldn’t recommend anyone deal with Pooja Shah. ⚠️⚠️⚠️

Useless company So robotic and inhuman, they are not half as easy to use as they market. Good luck trying to contact them and if or when they do reply be ready for them …

Woeful. Terrible UX. Terrible comms. Will email you daily with "URGENT" in the subject title for the same details for the "case manager" (who likely doesn't exist) to "review" (which they don't). Exhausting to deal with. And guess what? They don't care.

Don’t use these people, they’re terrible!

Horrendous company for referencing. Won’t accept payslips as proof of income?!? If you’re self employed or run your own business you have no chance of being approved unless your willing to provide your inside leg measurements. Never experienced anyone like them

Absolutely horrible wouldn’t recommend to anyone they messed about with us for 3 weeks and ended up not giving us the flat. Bad communication and, literally do not care about your situation at all, we told them we are going to be homeless because of this and they could not care less, do not use company unless your planning on camping on the streets, the process took so long, and they kept asking for stuff they had already sent, literally a disgusting company would give 0 stars if I could

Absolute JOKE of a company. Take forever to reply, have a robotic non-human and depressive attitude. Landlords and Tenants AVOID AT ALL COSTS. Data farming customers. You have been warned.