Dreadful communication Form says complete but emails say incomplete No telephone number Webchat just a bot

I'd rather give this company zero stars if I could. They demand an excessive amount of personal information and bombard you with daily email, threatening potential failure if you don't respond within 24 hours. On top of that, they force you to accept their overly restrictive privacy policy without providing adequate protection against identity theft. This kind of practice is simply unacceptable.

Don’t reply to emails and customer service chat is permanently closed. The only time I actually got through to a real person the rep was incredibly rude and unhelpful

We agreed on a flat and they gave it to someone else

Very disappointed with the letting team and their management team.

They call you ,book an appointments. And don’t get back to you on appointment day ,don’t even bother to pick your call. Please don’t waste your time .Never have i ever had such a bitter experience like today .worst customer services ever .

Useless.

Such a terrible experience. I ended up losing £60 pounds as they do not refund the entire amount if your application is not successful. They take the payment first as if everything is sorted and then add a whole lot of requirements. I was provided with several additional requirements that were not in the initial application process. And when I mentioned this, they said that it was mentioned somewhere in the website. Unfortunately I couldn't satisfy the additional requirements which are so unrealistic and unfair. Not a favorable service for students at all. I would never recommend them to anyone.

Awful service, no understanding of how self employment works. Constant errors and glitches on the website. For people who are self employed or run there own business I wouldn't recommend.