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The Frost Partnership - Slough

A selection of reviews/testimonials by highest rating
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1.00 /5

I had a very disappointing experience with this estate agent. As a self-employed individual, I was told my cash income wouldn't be considered, even though I provided all the necessary documentation. They insisted on bank transactions only, which is unrealistic for many self-employed people. I even offered to pay 12 months' rent upfront, but that was rejected without a clear explanation. This agency feels unprofessional and seems to be trying to trick innocent tenants and waste their time, especially if you are a foreigner. I’m still waiting for a refund of £311. If this isn't resolved soon, I’ll escalate this to the authorities. Be cautious when dealing with them. This review to people like me of foreign background just don't waste your time with them, and for you Frost management just put a sigh on your doors ,we don't deal with foreigners simple.

Reply from agent

Thank you for your review. We take all feedback seriously and have investigated the points you have raised. When you offered on the property you were sent our “breakdown of charges” which you read and signed. This document clearly states that if you are unable to demonstrate you earn the required salary to pass referencing you will forfeit your holding deposit. Whilst you may well earn £45,000 as both earn cash in hand there is no way you are able to prove this, and you failed referencing. We act on behalf of the landlord, and they have insurance that will not be issued unless there are passed references and why your offer of 12 months in advance was also refused. Lastly and most importantly The Frost Partnership absolutely refute your accusation that you were discriminated against as you were a foreigner. The only reason you were not able to proceed with the property you offered on was down to you earning cash in hand and thus not being able to demonstrate your annual salary. The Frost Partnership will have no hesitation in taking action against you if you continue with your allegation of discrimination.

Contact details
Sales Phone:

01753 820000

Sales Email:

slough@frostweb.co.uk

Lettings Phone:

01753 820000

Lettings Email:

slough@frostlettings.co.uk

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

7 Mackenzie Street, Slough, Berkshire, SL1 1XQ, South East, UK, SL1

Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
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Email / E-shot
Floor Plan
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Newspaper / Magazine
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Video
Accompanied Viewings
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Manage / Negotiate
Windows Display
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Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure