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The Frost Partnership - Slough

A selection of reviews/testimonials by highest rating
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1.00 /5

Our experience with Frost Estate Agents has been extremely disappointing. As foreigners, we felt misled and defrauded by their practices. Despite my husband explaining that he has been self-employed for over 9 years, meaning rent affordability was not an issue, their agent, Nabid Rahman and Pooja shah, encouraged us to apply for a flat. However, it became clear that they knew from the beginning that our application would not be successful. This appears to have been a tactic to collect the £311 application fee, with no intention of actually offering us the flat. We believe that this behavior is not only unethical but also discriminatory towards foreigners. We feel scammed by Frost Estate Agents, and we want others to be aware of this experience before considering doing business with them. We urge others, especially those who are not local, to exercise caution when dealing with this agency.

Reply from agent

Thank you for your review. We take all feedback seriously and have investigated the points you have raised. When you offered on the property you were sent our “breakdown of charges” which you read and signed. This document clearly states that if you are unable to demonstrate you earn the required salary to pass referencing you will forfeit your holding deposit. Whilst you may well earn £45,000 as both earn cash in hand there is no way you are able to prove this, and you failed referencing. We act on behalf of the landlord, and they have insurance that will not be issued unless there are passed references and why your offer of 12 months in advance was also refused. Lastly and most importantly The Frost Partnership absolutely refute your accusation that you were discriminated against as you were a foreigner. The only reason you were not able to proceed with the property you offered on was down to you earning cash in hand and thus not being able to demonstrate your annual salary. The Frost Partnership will have no hesitation in taking action against you if you continue with your allegation of discrimination.

Contact details
Sales Phone:

01753 820000

Sales Email:

slough@frostweb.co.uk

Lettings Phone:

01753 820000

Lettings Email:

slough@frostlettings.co.uk

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

7 Mackenzie Street, Slough, Berkshire, SL1 1XQ, South East, UK, SL1

Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
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Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure