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The Frost Partnership - Slough

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Why haven't you sent anybody out to clear the ice and snow from our walkways? Why is it a massive fight to get you to do the slightest amount of maintainance to our property? Why can't the staff you hire to maintain the grounds clear up all …

1.00 /5

I don't know how this company is even still running. We have had a lift in our tower block out of order for over a year now. …

1.00 /5

Absolutely the WORST management company I've ever experienced. Our tenants have been without hot water for over 2 days now and their expected time to fix the issue is up to 10 days- what an absolute joke of a company. …

1.00 /5

This service is going worse. Trying to find out if communal sky dish has been updated yet so it's compatible for SkyQ, this should have been done years ago as Sky + hd boxes now obsolete and mine has broken. Sent email to ask 6 days ago and …

1.00 /5

Anyone looking to move into a property managed by these people, save yourself a world of pain and look elsewhere. I cannot believe it’s been over a month and the lift in our building is STILL broken. Do you have any idea how inconvenient, …

1.00 /5

Booked a check-out clean with Ashworth Group two months in advance, paid £276, and got a confirmation email. Two days before moving out they suddenly said they had no record of the booking. After going back and forth they admitted they had …

Reply from agent

Dear Lily. We are concerned to read your negative review. If an appointment had been made, and Ashworth were unable to fullfil the … More

1.00 /5

they copied my Rightmove listings and used the pictures and description without my approval to make it look that property was available on their website when it wasnt. Shocking behaviour. so people enquire about a property when Movebuble cat even show them the property because they are not the agent for it

1.00 /5

We had a horrible experience with this agency and would strongly advise others to be very cautious. We viewed a rental property through David Evans & Co and everything seemed fine at first. After the viewing, we made an offer which was accepted by the end of the week. We were then asked to go through the usual reference checks — involving my previous landlord and my workplace — and we complied quickly. Given the offer was accepted, we stopped searching and turned down other viewings, thinking we had found our next home. Weeks passed — one week for the reference checks, another just waiting around for a response from the landlord. During this entire time, we kept following up with the agency, but they were evasive and never gave us a straight answer about the status. Then, out of nowhere, they came back saying the landlord wasn’t happy with our pets. This was incredibly frustrating because we were very clear about having pets — we mentioned it during the viewing, in our offer, and even attached photos of them. It felt like a flimsy excuse, and honestly; Personally, it seemed like they had a better offer and were just looking for a way out. As a result, we lost two critical weeks in our most vulnerable state. We had no time left and were forced to rent a worse place at a much higher price, simply because we were backed into a corner. In my view, this agency was either completely negligent or just plain dishonest. Either way, you’re better off avoiding them altogether.

Reply from agent

Hi Aref, we are sorry to hear you arent happy, but you should have contacted us first before leaving your one star review and given us an opportunity to explain what happened! Also why did you wait so long to post a bad review if you weren't happy??? You said you were interested in renting the property but you didnt make an 'offer' so there was no acceptance of one, no deposit was taken and you were not given any assurance whatsoever that the property was being held for you. We just said we would initially credit check you, which is normal procedure (at the landlords instructions/expense) We were waiting for the landlord to decide what they wanted to do and we told you this on several occasions, we were not 'evasive' at all, and we can't do anything until the landlord/client instructs us. The landlord was aware you had cats and in principle they were ok with this, however just as they were about to go ahead, they discovered their rental insurance policy would not cover cats being kept permanently indoors, due to the risk of damage/soiling, so they had no option but to let the property to someone else. It was NOT a better offer it was exactly the same rent! Ultimately the decision to let always rests with the Landlord/client not us, we merely carry out their wishes. We are sorry this property didn't work out for you. We were just doing our job, and as you can see from almost every other review, we seem to provide a pretty good service. All the best, David Evans.

1.00 /5

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it …

Reply from agent

Thank you for your comments, we use an independent professional inventory clerk to move you into the property and to move you out. Any difference in condition (aside from fair wear and tear) you are liable for. The property was not clean … More

1.00 /5

Avoid This Agency – Poor Service and Unresolved Issues I had a very disappointing experience with this agency. Over the course of a month, we dealt with a severe water leak in the property, which was not addressed …

Contact details
Sales Phone:

01753 820000

Lettings Phone:

01753 820000

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

7 Mackenzie Street, Slough, Berkshire, SL1 1XQ, South East, UK, SL1

Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure