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The Frost Partnership - Slough

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Will constantly spam you, despite the landlord no longer living at our address for 5+ years, they keep sending weekly spam mail asking for new properties - from Jevan Bath. I have asked multiple times for it to be updated.

Reply from agent

Hi Alec - we are keen to resolve this for you as soon as possible. Please can you message marketing@frostweb.co.uk with the best contact number for you and our Lettings Director will call you to ensure this matter is resolved. Many thanks.

1.00 /5

Total lack of competence and reliability . Avoid at all costs I am writing this to warn others about the appalling service provided by this …

Reply from agent

Hi Patryk, We are sorry to receive your extremely negative review. … More

1.00 /5

Bad attitude.

Reply from agent

Please let us know what has gone on here if youa re a real person we would love to understand why a 1star review ?

1.00 /5

Joker of an 'estate team' Every year they go over budget by thousands and pass the costs onto the …

1.00 /5

From a Landlords perspective this is a terrible scheme.i have had tenants trash my property cost me £1000s of pounds to put right and Flatfair offered £342 because the tenants disagreed with the charges. These tenants are now able to go and …

Reply from agent

Dear Gary, Thank you for sharing your experience. We appreciate how frustrating it can be … More

1.00 /5

If you're a landlord I would recommend steering well clear. The tenant left my home damaged, filthy and without notice. I provided significant evidence and requested a conservative £1000. …

Reply from agent

Hi Gregg, Thanks for your feedback, we're sorry to hear that you weren't satisifed with … More

1.00 /5

I took out a no deposit scheme with Flatfair via my property management company and I deeply regret it. I was sold on the concept of ease and straightforwardness for both landlord and tenant. If it glitters too much it's definitely NOT …

Reply from agent

Dear Ugorji, I’d like to apologise for the delay in resolving your end of tenancy case, we … More

1.00 /5

Ive emailed and husb has too about viewing a bungalow for sale. No response. Wouldnt like them to sell my home if they dont bother contacting people back!

Reply from agent

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would like to make things right. Please feel free to reach out to our branch manager at a.siddall@jww.co.uk so we can better understand the situation … More

1.00 /5

I received a call from Harjivan yesterday confirming that the property was mine and that I just needed to put down the holding deposit. I explained that I was at work and could not make the payment immediately. I was reassured that this was not a problem and that I could pay the holding deposit today. When I called this morning to make the payment, I spoke with Collin. His attitude was extremely rude and dismissive. When I explained what Harjivan had told me, Collin said that this was “not his problem” and that “this is how we do things,” showing no empathy and making no attempt to resolve the situation. The overall tone was very much “that’s your problem.” This was particularly disappointing as I had expressed how excited I was about the property. The experience was let down entirely by poor communication and unprofessional customer service.

Reply from agent

Hi Cherie - We are sorry that you lost out on the property. We have a process in place which is clearly stated in the tenants’ advisory notes which you were sent, stating that putting a holding deposit down secures a property for you. Unfortunately, you did not send in the required funds and somebody else put their holding fee down before you. This process was put in place as we have a large number of tenants who say they want a property but never end up paying the deposit. Once again, I am sorry you missed out on this property but as already confirmed to you we would be happy to help you with your search. Best wishes from all at The Frost Partnership Estate Agents.

1.00 /5

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Reply from agent

Thank you for taking the time to write this review. We use independent professional inventory clerks and the Tenancy Deposit Scheme to ensure the whole process is transparent and fair. Best wishes from all at The Frost Partnership Estate Agents.

Contact details
Sales Phone:

01753 820000

Lettings Phone:

01753 820000

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

7 Mackenzie Street, Slough, Berkshire, SL1 1XQ, South East, UK, SL1

Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure