Very disappointing response from the Manager when attempting to obtain a valuation to rent out property, After another very helpful member of staff had arranged for a valuation to be done the manager decided to cancel this and look for comparables instead quoting prices from 2 years ago. Bad attitude and service sadly this is what gives estate agents a bad reputation.

The price you pay monthly and what you receive really do not add up, we have a block of council flats behind us and it's in so much better condition than ours, all I see really is a cleaner in hallway and windows cleaned and I certainly …

they are terrible agents not bother3d with serious issues with prowrty. keep passing back to landlord who isn't interested. would go through them get nothing for your money!!

They’re fast to give you a quote, but for a refund for their unused service? You have to pay £60. If you have the money to pay in advance for your place, do it. Don’t find yourself a UK guarantor.

Based on my personal experience with using this system, I completely disagree with the positive reviews on here. All service people I have talked via the live chat box has not been helpful and the response time is unbelievable, I had the chat open since 9am and NO progress. (in context it is now nearly 5pm) They had transferred me to 4 different 'agents' who kept advising me to close the chat and open up a new one but still not a single one of them was able to help. Horrible service and do not understand why they do not have a phone line. Issue is also STILL not fixed.

Even no deserve to get one star . This company is absolutely terrible. Their service is completely disgusting. They are deceptive about the commission, and the response time is a joke—you message them and they reply at 5 PM the next day! They keep stalling and asking for the same documents over and over again, even though we've submitted them multiple times. This is beyond frustrating

I am extremely disappointed with Referencing. Despite providing official HMRC tax documents and a certified Accountant’s letter for our joint application, they keep asking for redundant "deposit receipts" from years ago. They don't seem to understand that HMRC documents are the highest proof of income in the UK.

Unfriendly.

Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.

I will stay this is most bad letting agency. Stay away from these unhelpful people as they are only after their own commission, and do not provide any services to people.