As a landlord, I approached Frost with the intention of letting out one of my properties, believing they had a solid reputation in the area. Unfortunately, my experience was completely soured by the unprofessional conduct of Pooja Shah from the sales and lettings team. From the beginning, communication was poor. Pooja was unresponsive to emails, slow to return calls, and showed a complete lack of initiative when it came to progressing anything. I had to chase her constantly for updates, and even then, I was met with vague answers and little to no follow-through. It felt like she simply wasn’t interested or bothered. Her disorganisation and lack of urgency not only delayed the process unnecessarily but also made me lose confidence in the agency as a whole. It’s a shame, because I was genuinely prepared to work with Frost for the long term, but this experience has put me off completely. If this is how they treat landlords trying to give them business, I dread to think how tenants are handled. I won’t be using Frost again, and I certainly wouldn’t recommend anyone deal with Pooja Shah. ⚠️⚠️⚠️