Appalling service trying to rent a flat with this lot in the Franklin. Poor communication, not what you need when trying to rent
Reply from Thomas Morris - Royston: We’re sorry to hear about your experience and apologise for the frustration caused. We understand how important clear and timely communication is when renting a property, and it’s disappointing to hear that we fell short on this occasion. Your feedback has been noted and will be reviewed internally so we can improve our service going forward. If you’d be willing to discuss this further, please contact us directly so we can try to address your concerns.
