Same as trust pilot they hook bad reviews for premium paying clients , they are the antithesis of why they claim to be and this should be illegal
Reply from Thomas Morris - Royston: Hi Landon, Thank you for sharing your feedback.
At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score.
I'll provide a link to our Blog to learn more about our moderation guidelines and how our process works below:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest
We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.
Best, The Feefo Team
