Very rude and unhelpful agency. They charge the highest possible fee to sell your property and they don't offer any valid reason to justify it. You will get lots of usual salesperson cliches from them which means absolutely nothing.

After having some bad circumstances at home, I had to move out quickly with my boyfriend. First time renting and we had access to the money needed (despite the figures being exceedingly high!) we then were given the wrong details (meaning wrong numbers) calls were declined, ignored or rang back through working hours. 1 day before moving day we were called asking for lots of information that we didn't have. They required more information from bosses which were on holiday as well as putting wrong information in the 20 page contract. After many phone calls we finally have some money back but not £500! They take the money and not give back, please avoid if possible!

Worst estate agents I have ever come across. Staff are rude and unhelpful posers. Expect to loose your deposit for no reason and wait 3 and a half weeks to get your washing machine replaced. Avoid!!

NO SHOW!! on an arranged viewing Totally disgraceful. AVOID! Had booked in a viewing for with "Ryan" Q2 1bed flat for 12:00 30/09 Reading 11:50 arrived 10 min early, no one at the buzzer. 12:10 call received that "Josh would be there in a moment" 12:20 called again and was informed by "Ben" that Josh was inside and he would come down (complete lie) 12:30 called to say I'm leaving..And that they missed a solid buyer... Total of 1 hour wasted.....disgraceful!! This is no way to conduct viewings or serious buyers.. Totally bad service and even if I liked it I would have been put off by Prospect management you need to avoid scenarios like this farce today.... Please speak to "Ben & Josh".. to see how they can improve and avoid... Will be avoiding in future

The staff were really polite but the actual service they provided was terrible. My experience with Prospects has a been horrific and I've lost alot of money. Would not recommend. Or let's hope they have improved since.

I have been with Prospect as a property management company for my rental for two years. It has been a constant hell of lack of communication, delays in providing repairs, lame excuses, 6 agents changed in 2 years and finally a totally dishonest deposit claim with blatant lies and inflated quotes. Very dishonest company to avoid at all costs.

High prices, for poor managed properties: The agency has quite high prices, which don't correspond to the quality of service they provide. They have a poor management of the properties, they fail by giving you all the keys of the property when you move in, they also fail by providing a clean property before the moving date, even if you requested in advance. Whenever there is an issue with the property, it can take weeks of going after them, before they even respond to these. Don't recommend it at all.

There has to be a way to report these fraudulent and incompetent agencies, I asked them before I moved in to get my ceiling and mirror painted and replaced, still I am waiting 2 months after I moved in. I cannot believe these people are allowed to operate when they make promises they cannot keep. It is the estate agents and the landlords responsibility that all agreed on work is done to a property, not put it off for months on end on the hope that the tenant will give up on it.