There has to be a way to report these fraudulent and incompetent agencies, I asked them before I moved in to get my ceiling and mirror painted and replaced, still I am waiting 2 months after I moved in. I cannot believe these people are allowed to operate when they make promises they cannot keep. It is the estate agents and the landlords responsibility that all agreed on work is done to a property, not put it off for months on end on the hope that the tenant will give up on it.