As a tenant they asked me to pay for repairs to a boiler with the promise of being repaid alas 4 months later I am still chasing them not only that they completely missed represented their terms in the contract have reported then to the relevant authorities

Gave 1 star as not possible to leave zero stars. Do not use these people. Poor service, they don't bother returning calls , exorbitant fees. Much better agents out there than these people Avoid!!

I tried to arrange a simple viewing of a property for sale. After clearing a time, I was awaiting a confirmation email which would tell me the street address of the property. I did not receive the email. I received a missed call, but ringing back yielded no result. I rang back the main office to find out what was going on. The agent I arranged things with before was not available, and a different agent from lettings was not able to tell me what was going on. There was also confusion over whether the property was tenanted or not, which was important, as I was not looking to let the place out. I was told that I would receive a call back later, and I assumed, due to the poor level of communication (and not actually knowing where the place was), that the viewing would not be going ahead. At this point, I would be willing to chalk things up to a simple miss-communication, and let bygones be bygones. However, About 40 minutes after I was expecting a call back, I received an angry call from the estate agent that they had turned up to the viewing, and that I was responsible for wasting their time. How on earth I was meant to go to a viewing when I didn't even know where the place was is beyond me. I can accept mistakes will be made, but being treated angrily for a mistake made by someone else is just terrible customer service. With such a display of poor organisational skills, and bewilderingly bad customer service, I will not be using this estate agent (especially given the vast number of other agents that seem to be on every street in the area). If these are the kind of experiences that would irritate you, then I suggest you go elsewhere.

DO NOT USE THIS ESTATE AGENTS UNDER ANY CIRCUMSTANCES!!! Gave Prospect one star as I couldn't give it none. Believe the reviews, they are appalling. The service is no existent, the properties are poor, the rent is ridiculous and service charges daylight robbery. The staff quite literally don't know their arm from the ****hole and will do ANYTHING to mug you off. We've had personal experience of how bad Prospect can be - DON'T MAKE THE SAME MISTAKE!!! The abominable snowman, Santa Claus or even Geoffrey the giraffe from Toys 'R' Us - they'll do a better job. Jokes aside, they really are the worst in Berkshire, if not the UK. AVIOD!

Avoid renting, selling, buying from Prospect. The staff are the rudest, most incompetent people I have ever come across. The MD ought to reevaluate his business and sort out the moron's he's hiring!

Never ever go with this Estate Agent and you'll enjoy life more.

Absolutely useless, they failed to vet the landlords (funny how they're so keen on vetting tenants), failed completely to ensure that the landlords were able and willing to meet their responsibilities under the Landlord and Tenant Act (6 months wait was average for repairs, including 6 months over winter to replace a bedroom window frame that couldn't be closed after it rotted to bits, 6 or 7 months beginning on day one of the tenancy to replace a faulty cooker hob, 3 months to get Uncle Bodger around to make patio doors watertight). We're still awaiting the electrician to make the installation good or safe after a brief inspection at the beginning of the tenancy pointed out numerous possibly dangerous bodges contravening the Wiring Regulations. Still awaiting making good the fire stopping between the integral garage and the house interior. I won't go into the many minor issues that they were totally unwilling to resolve. About to move out and they refuse to give a reference until we've paid "arrears" which were in fact withholding rent under the terms of the Landlord and Tenant Act (as advised by our solicitor: read it, it DOES give the right to as redress for failure to maintain the property) and they've carried out a full inspection despite the place being in chaos and full of boxes and the fact that their own inspector advised that it wasn't in a fit condition for rental at the beginning of the tenancy (luckily we still have the .pdf inspector's report, or they'd be after keeping our deposit, I'm sure). Staff agree to be a point of contact but fail to inform you that they'll in fact be leaving for a nice holiday that evening, leaving emails and phone calls unanswered, every time another answers the phone they have to go through all the details again, as though there's no contact or communication between staff. We dealt with the Camberley office, but they appear to be tarred withthe same brush as all their other branches. They have the cheek to call themselves "managing" agents - couldn't manange a panic in a sinking submarine, in my opinion. All in all, a very, very disappointing experience, will be complaining to ARLA, the toothless "standards" body and probably should have commenced legal proceedings / reported to Environmental Health. It seems I have to give at least one star, I wish I could give none.

We lived almost a year in the house with mould in 2 bedrooms and bathroom, Collapsed fence and so on. Nightmare never again ill deal with this agency....