After having some bad circumstances at home, I had to move out quickly with my boyfriend. First time renting and we had access to the money needed (despite the figures being exceedingly high!) we then were given the wrong details (meaning wrong numbers) calls were declined, ignored or rang back through working hours. 1 day before moving day we were called asking for lots of information that we didn't have. They required more information from bosses which were on holiday as well as putting wrong information in the 20 page contract. After many phone calls we finally have some money back but not £500! They take the money and not give back, please avoid if possible!