It will be in your best interest to avoid this agency like your life depends on it. This is the worst experience I’ve ever had renting. Nothing come close to this. I repeat they are the absolute worst. I wish I read the reviews before renting one of their properties. Once the initial contract is signed forget about getting anything done from them. Currently living in one of their properties and counting down for our contract to end so I can run for my life. The house I was rented and being charged over the roof for is falling apart and I mean literally. I’ve delayed writing this review for months hoping they would get all my complaints fixed but at this point I got nothing. Each time anyone takes a bath, my kitchen floods, wash dishes, kitchen floods, broken bricks, gas burner not functional. Shower not functional, mould everywhere, doors broken and hanging off the frame waiting to fall on someone, fence fallen to the ground to mention a few. As I type this nothing has still been done. No one has showed up to even take a look. It’s frustrating and miserable living like this and for the amount I’m paying monthly. I had to look them up online now only to see similar complaints as mine that weren’t resolved. Now I’m sad as my hopes of getting anything fixed at all has been dashed. All I an say is do not use this agency no matter how desperate you are or you will regret it.

Prospects should get a no start for their performance.. 1 star is very high. They are very good when taking money, but wont give it back. They never I should say never assisted in resolving problems in the house.. believe me I was with a 1 year old kid and still did not resolve heating issues when I had heating issues in the house.. now 1 month after vacating it they have not returned the deposit. Beware not worth your time or money. A very unhappy tenant.. Pavan

Hidden charges for contract renewal and check-out. No good service. They care only to take your money.

If you deal with this agency you will waste your money and nobody will care about your requirements.

Don't deal with this agency. They don't care you after you signed the contract!!!

The worst bunch of unprofessional people. Tenants beware, they will leech all possible money out of you. Be it your deposit, fees & they only work on behalf of the landlord. I even doubt if the landlords are getting a fair deal as the maintenance team prospect contract with work on a comissions basis with them. Stay away. There are a lot better agents out there, just based on how low a service Prospect provide, if i can even call it that.

As a guarantor to a tenant (my daughter) of this agency, I expected that they would respond in a timely manner to property maintenance issues. Every interaction so far (and there have only been a couple) they have failed to provide any sensible support. An issue with a floor tile has so far taken five weeks. It is still unresolved. A potential health and safety issue which is possibly coming from the loft has been unresolved since Thursday 3rd November. Calls are never returned. Staff tell us they are doing us a favour yet my daughter is suffering sleepless nights and still they take no action. They do not update with information and as my daughter has to constantly keep calling, she cannot get any sense because staff do not return calls. My wife has intervened and staff have terminated the call. The 24 hour emergency number is no longer in order. The property maintenance number is office hours only. So how can anyone expect to get service when nobody is prepared to do anything? In my opinion, this service is so bad, I worry for any tenants or prospective tenants who may look to work with this company. I am reviewing the contract now and will seek advices from our solicitors.

Worst service that I ever had and my experience is no different than others.. protects owner, no help in resolving any issues, kind of forget after let agreed, no responsibility towards tennants and very high agency charges espically looking at service. I wish if I could have gone with Romans. But now lesson learned. Never recommend Prospect to anyone.

Awful. worst letting agent. They are reluctant to return deposit. Their aim to keep deposit without any valid reason. Great liar. Avoid it. No star mark- 0.

PROS: - convenient location, - big agency (if you like that sort of thing), - a lot of offers (sale/rent/buy properties). CONS: - unfriendly staff (nobody calls you back on your offers, even though they make promises), - *exorbitant fees* (for no good reason, just because every other agency in town has them as well; seriously £500 for writing Let Agreed/Sold on an ad?!?!, also charging for contract renewals and check-outs etc.), - different agents, different info (poor communication par excellence - obviously cannot agree themselves what to say to their clients), - pictures on the ads don't necessarily show the actual state the property is in (fish eye lenses make rooms look better, a bit of polish here and there in PhotoShop, certain things are kept hidden from you, etc.), - getting refunds from them is awfully hard, - they do not have your best interest in mind, - can't and won't recommend, avoid at all costs if possible.