Had booked viewing, got sms confirmation. After waiting for 10 mins at the apartment had to call the agency as no one turned up. On the call they said viewing was cancelled. We were not informed of the cancellation in any way. Very unprofessional in communication. With the market so good we got a feeling that they dnt need the customers, only we need them.

When looking for properties to rent, the properties are exactly what I was looking for. When added to sites like Zoopla and RightMove, even 3 days prior or on the very day they were added to the marketplace the let had already been agreed to.... How? I don't know, but this has happened to me on 5 separate occasions. Don't try to rent a property with this agency, they have already agreed to let the property to someone on the same day it's been marketed.

They take holding deposit, and after cancel me House for my credit check and don't return.

Over all had good experience but the particular agent dealing with the rental is very rude. Speaks with an accent. The way he speaks to you as if you are a piece of furniture. All other staff in the office are brilliant.

Worst agency, doesn't do repair work, always make excuses that landlord is not responding when I asked to remove broken dining chairs and sofa, since I moved in one of their house,I was welcomed with broken,torn, dirty and substandard furniture in the house, which I am still fighting to get replaced,I sent 10 emails and I always get same response,that landlord is not responding, it's been 2 months and my fight is still on.

My experience with prospect was so awful they took so much time to respond to you to solve you issues with the rented flat issues like fixing important things in the apartment like leaking ceiling, flush and more. My recommendation not to do any deal with them.

They are dealing with unprofessional contractors a kind of contractors who are shouting at your face and doesn't respect people's time and actually doesn't show any signs of respect.

The contractor they send to fix some stuff in the flat is very bad, also they take a lot of time to respond on emails and to handle issues.