Extortionate admin fees and ridiculous convoluted letting agreements. If you are landlord and have some consideration for your prospective tenants please do not use this agent.

We paid the security deposit (£500) for a flat in Reading managed by this agency, had given notice to our previous landlord and were preparing to move. Four days before the agreed move-in date, they called us to say that the property was sold, but the new owner is happy to go ahead with the let as already agreed with us. But then the next day they called again and said the deal did not go through and the property is not available any more! They claimed that the owner was selling the property through another agency, which we find hard to believe as the information page they provided to us when we viewed the property had leasehold details written on it! Having given notice we now had to move out regardless (luckily our landlord was flexible on our move-out date!). We did not receive any sense of responsibility – or even a simple apology – from their side. It took them 6 days to refund the £500 back to us.

Recently I used Prospect to help me find a flat in the Reading area. I found one i liked that had been advertised with gym access. I thought great i could use that and would be extremly handy. After paying them £645 admin fee which is crazy money and unacceptable to setup the agreement they then told me that i wouldnt have access to the gym as the property mgmt company had changed and the block of flats i was in, wasnt allowed access anymore. Throughout the whole dispute process which lasted a couple of months they were unproffesional, not upfront or proactive in solving the problem. I spoke with three to four different people as no one was taking charge, i was left to feel ripped off by the admin charges and very frustrated. I would not recommend Propect to anyone, you would be better dealing with are more proffesional organisation like Haslams in Reading. The are not worth the Star above that i had to pick to post the comment.

we did buy a property using their service. They did not tell us the truth about several important aspects. They just protected owner's interest, very bad service. Just avoid them

Matthew de la Harpe, the worst person ever. I do not recommend.

As a tenant they asked me to pay for repairs to a boiler with the promise of being repaid alas 4 months later I am still chasing them not only that they completely missed represented their terms in the contract have reported then to the relevant authorities

Gave 1 star as not possible to leave zero stars. Do not use these people. Poor service, they don't bother returning calls , exorbitant fees. Much better agents out there than these people Avoid!!

I tried to arrange a simple viewing of a property for sale. After clearing a time, I was awaiting a confirmation email which would tell me the street address of the property. I did not receive the email. I received a missed call, but ringing back yielded no result. I rang back the main office to find out what was going on. The agent I arranged things with before was not available, and a different agent from lettings was not able to tell me what was going on. There was also confusion over whether the property was tenanted or not, which was important, as I was not looking to let the place out. I was told that I would receive a call back later, and I assumed, due to the poor level of communication (and not actually knowing where the place was), that the viewing would not be going ahead. At this point, I would be willing to chalk things up to a simple miss-communication, and let bygones be bygones. However, About 40 minutes after I was expecting a call back, I received an angry call from the estate agent that they had turned up to the viewing, and that I was responsible for wasting their time. How on earth I was meant to go to a viewing when I didn't even know where the place was is beyond me. I can accept mistakes will be made, but being treated angrily for a mistake made by someone else is just terrible customer service. With such a display of poor organisational skills, and bewilderingly bad customer service, I will not be using this estate agent (especially given the vast number of other agents that seem to be on every street in the area). If these are the kind of experiences that would irritate you, then I suggest you go elsewhere.