Prospect Reading- The viewing was on weekdays; we were family from Maidstone; I asked if I could send my aunt who lives very close to Canon Street, and they said yes. After receiving the feedback, I offered £5500 more than the asking price It’s not extra money I had but thinking of hassle viewing for a family travelling from that far, I thought I would offer that amount, but Toby was pressurising me to increase it to £10K, which I didn’t accept. Despite expressing our desire to see the house before finalising the offer, Toby repeatedly asked if we would be willing to buy without viewing the property. We reluctantly said ‘Yes’, hoping it would complicate the process. I consistently had to initiate contact for offer updates. Toby use to promised to call in the afternoon but often failed to do so. He seemed to be pushing for an additional £10K which we were not willing to offer. We booked another viewing over the weekend, but the property wasn’t to our liking. Since viewing was from the Same ‘Prospect’ we thought, we would request to view the Canon Street Property before if offer gets accepted. ‘Luke’ inquired about our interested while informing that the Canon Street was sold in Cash. Which I didn’t think, it was true, as per last conversation Toby mentioned I was the hot candidate as I was ready to go with everything. Concerned about the integrity of the situation, I contacted the office. It turned out the house was not sold. I asked manager to double check as I mentioned ‘Luke’ was passing the false information which is of course stressful news. Why was second person telling me the outcome? The one thing I was sure, if it was sold Toby should have told me by now. Later, Toby called me (only when I inquired with the manger) and told me then the house was sold reason being I didn’t view the property which I think was a lame excuse. Still, happily he asks me if I liked the second viewing. He didn’t bother a little bit about how we were going through. He clearly lacks emotional intelligence trait which is an integral part of business. Bottom line, this has shattered our trust in Prospect Reading as an ethical and reliable estate agent. (Not everyone is same though, as I have seen other good feedback for other staff) It appears that their focus has shifted from customer service to monetary gains, leaving us disillusioned with the entire process. The pressure of offer more money and the lack of transparency have undermined the credibility of Prospect Reading. Not having a business with Prospect anymore.