Ridiculous salary requirements, declares a war on single people! Most other letting agents allow a salary of 25,500 to be able to let to 850 ppm, but these people demand 28,000 just to view a property for 800! Tenants serious about looking should avoid them, as should landlords, as this discrepancy will usually indicate some pretty sinister hidden fees and charges. And landlords, keep in mind, if a different agent will give me a two bedroom,for that salary, why would I waste my money on your studio?

I am currently tenant with Prospect Agency. My house rent is £950, I was offer to £1000. The gentleman who was helping me to sign contract is Stefano, he is great. And Hazel Sims - who takes care my property is very rude to me. I have sent an email to Hazel, also tag Agent, Caroline, Stefano but I didn't receive any reply for my concern. What happened is: I have signed a Direct Debit from 09/12/2022 to have DD start on 01/02/2023. But the agency has forgot to set up DD for my rent payment. I tried to make manual payment but can not find any details, i have sent them email to ask about bank details. They said for March DD will start. But again 01/03/2023 no DD have been started, i have to emailed them to asked what is happening, should i make a manual payment again. They said because i did not confirm i want to set up so DD did not set up. And Hazel said my landlord started lose patients with me. After that i have come back to said that was not my fault. Please explain for my landlord, you forgot to set DD, not me, but anyway i have contacted to make my manual payment on time. But guess what Hazel said to me: She said that: DD HAS BEEN SET UP BUT YOU ( ME) HAVE CANCELLED IT OR I DID NOT HAVE ENOUGH MONEY FOR COLLECTION, THAT'S WHY IT FAILED. And she reminded me that: WHEN NEXT DD SET UP, DO NOT CANCEL IT AND MAKE SURE THERE IS ENOUGH MONEY FOR COLLECTION!!!!! I really disappointed and have contacted my bank, they have confirmed that no DD under Prospect Holding Reading Ltd, and no DD has been cancelled. I have email agency, Hazel about what she said to me, how come she is a professional but she was making up a story to tenant. I have received no response from agency as well. I will contact my landlord to let her know how you are treating me unfairly and i will let everyone know that she was rude and lied. And agency decided to ignore me.

Worst agency I have ever dealt with. if they want something from you they will constantly harass you, but when you need things done from their end they will not bother responding to you. When they do decide to get back to you, they pretend not recalling anything from the previous communications, so you’re forced to send them even more emails to ‘remind’ them of past agreements…which again they will respond whenever they like. They simply do not care to waste your time and make your life difficult, no matter if you are a tenant or a landlord. If they ever ask you to leave a good review after what seemed like a good and prompt service they have provided initially, don't. You will see right through how incompetent and lazy they really are over the course of a few months.

When I visited the flat to look around, I was wearing a mask which meant I didn’t realise how dust filled and disgusting it was until I’d moved in. The surfaces were sticky, soft furnishings smelt musty and were covered in dust. The fridge had mould growing in it (not obvious until it was turned on and the smell gave it away) and the inside of the shower unit had mould all over it. Black mould came out of the shower head when turned to one of the other settings. The washing machine also had mould growing in it and I can’t get the mouldy smell out of it. When I complained about it, I was told that it has been ‘domestically cleaned’ and I just needed to leave it in the same state when I moved out (not sure how I’m expected to grow the mould back?!) Numerous things were broken: 2 of the taps on the bathroom had water pouring out of them (they weren’t when I visited the property). The balcony door didn’t open, the shower leaked and one of the cisterns was leaking into the toilet. The hob smoked when I turned it on and the switch for one of the extractor fans was missing. I moved in on a Saturday and tried to contact the Prospect maintenance department immediately to report the issues but no-one picked up. Again on the Monday, I couldn’t get through to anyone until I went into the offices and was given contact details of someone who, yep you guessed it, didn’t pick up. It wasn’t until the Wednesday that someone finally contacted me. When I complained, I was told that I would get a call from someone to discuss who rescheduled it over the course of 3 days and eventually stopped bothering. I’d never rent from Prospect again and am automatically discounting the idea of buying a flat that is marketed by them. AVOID.

The Prospect Reading branch had approached me for the sale of my property and desperate to sell. They had agreed with a different % of sale last time and had emailed me a different one. This person was so rude on phone so called Michael it sound as if he owns my property. It’s the second time they have behaved like this and approached me. Beware of this people will be very sweet in the beginning and then show their true colours.

It’s been three weeks since I have moved out of the rented property and have not yet heard about my deposit after multiple chases and calls.

The worst Estate Agent I've ever dealt with, extremely unprofessional, careless, irresponsible and useless. I wish if there is a zero star rating...Horrible