No show to viewing. Text, they call 'sorry, the viewing was cancelled last week'. Got a text confirming the viewing, but nothing cancelling it. 2 hours travel to, with a walk in the rain. Professional.

very helpful when trying to move you in, a nightmare when checking out. Held the deposit for about a month after checking out, even though fully aware that there is a pandemic and that money is crucial. will try to squeeze as much as they can out of your deposits. You're only valuable to them if they see you as a potential tenant.

Don't do anything for the money, shameless intermediary, advanced scam company

Worst experience I've had with a Letting Agent! Prospect have taken no ownership and the lack of care and service from Callum and Jake(Lettings Agent) is very poor. Made contact to take a 3 bed property on to rent and negotiated a deal, which I was told was agreed by all parties so we got the ball rolling. Callum was good initially until I paid the weeks holding deposit and then all communication was slow, by email only,as he never answered or returned my calls until the end I emailed several times to ask questions about the tenancy which he never acknowledged or replied. References all went through which I was informed by Good Lord, and I was informed to set up all utilities bills which I got organised very quickly. I received email from Gemma to pay the rest of the completions fees of £2000+, to which I advised to send me tenancy agreement first and then discussions were under way with arrangement to pick up the keys. June 1st, 5 days before I was due to move in, with my family(pregnant wife and 2 year old daughter), I eventually got a call back from Callum to get told the agreement has fallen through as the Landlord allegedly accepted another tenant from another agent. I was shocked and appalled to hear this call and even more when Callum said there's nothing he can do and just a poor attempt of an apology. When asked what do I do as myself and my family will be homeless in 5 days, the response was " I don't know". No attempt was made to find out actually what happened, no solutions were offered or alternatives to try and help. Callum informed he heard from the landlord that he accepted another offer from a different letting agent and took no responsibility to inform that, once a holding deposit payment is taken, the property should of be taken off the market by all and anyone involved. This left me in a very difficult situation to find somewhere for my family to live with all our belongings all packed and ready to go. After writing a letter of complaint to Jake, the lettings manager, all I got was another poor apology. No phone call offered. Blame was passed to the Landlord again and no ownership or solutions to help. He advised no tenancy agreement was signed so nothing I can do and no liability with them. I made contact with the landlord, who was a very nice gentleman, who told me a whole different story and how poor Prospect were too. That he was going round and round in circles with them and go no where, which left him no choice but to go elsewhere. He was told the references didn't work out by Prospect which Good Lord told me otherwise as I know my boss completed the reference. He heard nothing from Callum and his calls were answered, deja vu!! Professionalism goes out of the window with Prospect and the intentions are with themselves and their pockets only! No customer service at all and no care to the problems they created and should of helped with! Now I am left with contacting all the utility companies and cancelling Direct debits and trying to get my money back. Avoid Prospect unless you want to be shafted, which is what they are good at!! Property Ombudsman and Trading Standards have been contacted, for your reference Prospect, so you will be hearing from them!

I am a year 1 university student and I relied on a formal letting agent such as prospect to lend me a house, which me and my friend successfully did. However, after we both moved to the house we get a phone call saying we are not able to move until two days later. we complied and booked a hotel for the two days. Afterwards, we asked for the housing and they say that the landlord does not want to let the house anymore and prospect turned the cold shoulder to us. They are very unprofessional and only care about the profits they make, not the customer. probably the worst agency out there.

Awful, customer service, cancel appointments and do not reply AFTER I told them I was a disabled student. disgusting.

They don't care about the customer. They don't answer. For them, it doesn't matter whether you rent or not

The worst Agency in Reading so far unprofessional staff , avoid at all cost

The worst estate agency in Reading. I booked to view an apartment by emailed someone work with them called Jon, so I traveled from Manchester to Reading with my wife and daughter. But guess what?! nobody there was waiting for me, I’ve been there for 2 hours trying to contact them waiting outside with my family in freezing wather! Anyway, I emailed his manager Jake and he said: “my colleague said you weren’t there when he was so I can’t help you any further.” Frankly, no big surprise if that the manager then you shouldn’t except any professionalism from their employees! £100 pound train ticket and 3-hour of travelling for nothing. Please don’t waste your time and money with Prospect.