I experienced very poor customer service with rude and unprofessional staff. I scheduled an appointment to view three properties for 2:30 PM, five days in advance, and was promised a confirmation email with the meeting location and property details. However, I never received any emails or texts from them. When I called the day before the appointment to inquire about the situation, a discourteous agent said he would have the agent I originally booked with call me back, but I never received a call. I then called again two hours before my 2:30 appointment and was informed that the appointment had been rescheduled to 5:30 PM. I was not notified of this change, and no one bothered to send me a confirmation email. The agent I spoke to did not listen to my concerns and kept interrupting me. Living in Bristol, I would have wasted nearly two hours driving to Reading for nothing. My work schedule is demanding, leaving me with little spare time. This experience was completely unacceptable, and I can imagine how many other clients have been treated the same way. I strongly advise anyone looking to sell their property to thoroughly research the reliability of the estate agents they choose to work with. Many properties remain unsold for years, not due to any issues with the property itself, but because of the unreliability of the agents responsible for the sale.