There are 2 things that let them down. 1) They have extremely uncompetitive sole selling rights. A lot of other estate agents have 3 months, Prospect have 6 months. I only realised just how uncompetitive they were after I signed and ended up deeply regretting it. 2) Ross Hobbs. I had a couple of telephone conversations with him where is was rude and unhelpful. In the end I would only communicate with him via email. My situation ended up being quite complex and I didn't find him to be supportive. In the end I left Prospect and I emailed him twice to take down the post from Rightmove but it was still there days later. In the end I had to contact Rightmove directly to take the advert down. It was a stressful time because I was worried I would loose the onward property that I had an offer accepted on. In the end I took the situation into my own hands and ended up completing on the onward property.