While the rental process itself was smooth, our experience changed once the property manager got involved. We often felt more like we were being managed on behalf of the landlord rather than supported as tenants. As this was our first time renting in the UK (after nearly two decades in Dubai), it was disappointing to feel dismissed rather than mediated with fairness. Kate Smith, in particular, often forwarded messages directly from the landlord without any context or effort to resolve the issues, especially during more sensitive exchanges. It left us feeling quite unsupported. Despite multiple requests for early termination of our contract after we purchased our own home, which left us managing both mortgage and rent for nearly four month, there was no attempt from the agency to help negotiate terms. So, while everything is smooth when things go well, anyone contracting under the agency should be prepared to navigate challenges alone if things go south.