Unprofessional Conduct, Poor Communication & Disrespectful Treatment I had a confirmed property viewing with Prospect Estate Agency in Reading (360 Tilehurst Road, RG30 2NG), and the entire experience was extremely disappointing from start to finish. Due to an unforeseen road accident, I called the office to inform them I would be around 10–15 minutes late—having already travelled over halfway through a two-hour journey. Luke (or possibly Lee) initially hesitated but eventually confirmed (after checking with the agent Beth) that a 10-minute delay would be acceptable. I appreciated that flexibility. However, further delays occurred due to ongoing traffic, so I phoned again to explain and asked for Beth’s contact details to keep her directly informed (which I understand couldn’t be shared). I even offered to wait nearby for a couple of hours in hopes of a later slot. Despite my effort to communicate clearly and offer reasonable alternatives, Luke was completely inflexible and unwilling to assist. When it became clear I couldn’t arrive in time, I showed the courtesy to call again and formally cancel the appointment. I also specifically requested the viewing to be rescheduled. I was told Beth would call me on Monday to arrange this. However, the only call I received was from Luke, whose tone was dismissive, defensive, and unprofessional. Instead of acknowledging the situation, he focused on blaming me — even suggesting dishonesty on my part by using the cancellation call against me. I reminded him that he himself had said delays beyond 10 minutes wouldn’t be acceptable — so the cancellation was inevitable. I waited a few days to hear back and followed up again on Thursday to reschedule. By that time, I was told that an offer had been made on the property on Wednesday, and therefore no further viewings were being arranged — despite the fact that: • The offer had not been accepted by the seller • The property was still publicly listed as available on Zoopla This feels like the next level of unprofessionalism and possibly even a personal vendetta, likely due to the honest negative review I left on Trustpilot. I had genuinely hoped they would follow up and turn the situation around — but clearly, they are not interested in resolving issues or treating prospective buyers with fairness. I was eventually told that if the seller does not accept the offer, my details would be passed to the front office to arrange a future viewing. I’ll continue monitoring, but at this point, my trust in this agency is extremely low. Timekeeping is important — but so is basic empathy, flexibility, and respectful communication. Unfortunately, none of those were demonstrated by Prospect Estate Agency (Reading branch) in this experience.