It is a pity the option to give a zero rating does not exist. These are a bunch of profoundly dishonest and unprofessional people from the property manager, to the branch manager and certain letting agents. Venture there at your peril, if you haven't been bitten yet just give it time.
@BelvoirPeterbor. Worst letting agency.. would not recommend it to anyone. moved out of a property on the 17 Sept was promised my deposit back within 10 days but up to now am still waiting for my money back. very poor and pathetic service. don’t know when i will get my money back.
Tenancy ended the start of May and I am still awaiting to receive my deposit back (5th June), the deposit was agreed 2 weeks ago. I was told that my deposit was held with a scheme called my deposits, after numerous calls it was found that my deposit was held with a completely different scheme called TDS. After being told that Belvoir were awaiting for the landlord to pay my deposit to me for near enough 2 weeks, I called the trade scheme and it transpired that Belvoir held the deposit. After numerous calls, I have been told it should be in my account my monday but who knows. Luckily I am moving back home and do not need the deposit for another property! The agency were good throughout the tenancy but this dampened my view of Belvoir completely.
All about money
Not paying back deposit, charges are not fair, at market price everything can be done 5 times cheaper
Booked a viewing for a property. Had a phone call on the morning of the viewing to confirm that I still wanted to see the property I said yes. I went to the property at the confirmed time and no one was there. I rang them to be told that their colleague said that I was no longer interested in viewing the property and I had to explain that wasn’t the case and hadn’t been said and I still wanted to view it. The lady on the phone said she would speak to her colleague and put the phone down without saying bye. The viewing was rearranged for an hour later which was handy as I travelled a long way for it. I turned up to the viewing the second time for the lady to not even have the key. Totally unprofessional and in my opinion unbothered. She did offer to go and get the key from the office and be back in 10-20 minutes but I was viewing other properties and the lack of organisation and care made me uninterested to deal with the agency.
My landlord switched from the old agency to this stupid one, and when I moved to a new address, they gave me half of the deposit, without any proofs or something. They charged me 100£ for rear garden cleaning (the work that was needed would have taken about 10 min grass scissors cut!), but instead the landlor build a fence on my money! Belvoir except being polite, they can't be trusted. They were asking me to offer them pictures of how the house was before, which is annoying. Doesn't look like a professional agency, but more like thiefs. I left the house in very good shape, but there was some cleaning needed at the window rubbers, so they charged me 150£ for that!!!! They didn't even knew how the house looked when I moved in 4 years ago. So DEFINITELY NOT RECOMMENDED!
Please do not fall into the trap of using these bunch of charlatans. Save your money and mental health go elsewhere. The maintenance company has links to the agency hence high pressure tactics to use them.
If I could put 1 star I would. Worst company I’ve ever had to use for anything in my life. They’re rude, ignorant, useless and plain greedy. Anyone thinking of buying, selling, letting or renting through them, seriously, DONT DO IT.
High fees
1022 Lincoln Road, Walton, Peterborough, Cambridgeshire, PE4 6AS, UK