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Curchods Ottershaw

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

The team was really helpful over the year we worked together. Ottershaw is a unique place and they really understand the market and local area, so are big advocates for our sale.

4.00 /5

Purchased a house in ottershaw through Curchods. They were very responsive and Esme was very helpful. Thank you!

Reply from agent

Hi Francesca, congratulations on your new home and thank you so much for your lovely review. I'm delighted to hear you were happy with the service you received from Esme and if there is anything else in the future we can help with, feel free to pop in! Regards, Phill Shortman

4.00 /5

Getting to exchange and completion felt like forever but Joe from Curchods was with us throughout the journey. A big thank you to the entire team in Ottershaw.

4.00 /5

On the whole, I received an excellent service from Curchods. My 4 star review simply reflects that advice, offered I'm sure with the best intentions, given on the pricing of my property fell a little short and could have cost me £20-25K, however, I kept to a price that felt right given the current market and the first viewer offered full asking price. I can recommend Shoosmiths the second conveyancer suggested by Curchods. However, this was after going against my instincts about going with Curchods' first recommendation, AVrillo, who did not offer a 'no completion no fee' clause so I would potentially be subject to fees even if the sale did not complete for whatever reason. Joe and Phil are absolutely delightful and I cannot fault them for their support and professionalism throughout the sale. A very efficient team.

4.00 /5
15.08.2016

Pleased with the service we received from Kate. The process to exchange apparently had its highs and lows, but she dealt with the other parties, solicitors, agents et al and carried the stress. We just heard the deal had been concluded..Thanks Kate

4.00 /5
30.07.2016
Good personal service

We took a little longer than expected to get a buyer but I used Curchods based on previous experiences. Once we had sold, the team at the Ottershaw really pulled out the stops to make a very problematic sale as painless as possible. Many thanks Brad, Grant and Kate

1.00 /5

Not a great experience overall.

Reply from agent

Dear K C, I’m really sorry you feel that way. We have been able to access the property on each occasion which has been previously requested but due to the timing of the final stages between exchange and completion, we no longer have access to the property now until completion. If there’s anything I can do to assist you between now and completion please do not hesitate to contact me as we remain as keen to assist as ever. All the best from Phill and the team.

1.00 /5

Buying a house comes with its own stresses, without the added pressure, harassment and unfair treatment of staff at Curchods in Otterhsaw. In case you are not familiar, the average sale of a property takes 3-6 months depending on the circumstances. Therefore, with a no-chain approach to buying through Curchods, we hoped to be straight forward customers. We faced set-backs from the property we were purchasing in terms of lease extension, however bullying tactics and unfair judgement passed on to the vendor from Churchods, left us feeling brandished at fault. We were sold the property with a lease extension and when we were advised we could not sign the contract (a legally binding document) as it included the original, short lease we received threats from the agent and vendor stating they would pull out. This concludes that the staff at Curchods Ottershaw are unprofessional in their treatment of clients, let alone completely incompetent of understanding the purchasing process. From start to contract signing, it had been 3 months and 1 week, a relatively short process as far as buying and selling property goes. But we cannot express how under pressure and pushed from the agent we were to move quicker throughout the entire process. The entire process left us extremely unhappy and somewhat out of pocket after further charges arose. We have now gone elsewhere to purchase a property where the agent is fully cooperative, knowledgeable of costs involved and ultimately understanding of the process

Reply from agent

Dear Chris. I am extremely sorry that you believe the service from Curchods Ottershaw has been anything less than exemplary. Whilst I certainly do not wish to begin a debate on a public forum, I do think it is important I state that the renewed lease had been ready for signature by any new buyer since January. Our clients solicitor offered to assist your solicitor in registering the new lease at the point of exchange and completion to ensure this was done correctly and at no additional expense to yourselves or our client. This is a common enough procedure, however your solicitor insisted the lease was put into your name before exchange & completion, which in our clients solicitors opinion was unneccessary and would involve additional expenses & time. Our client was under extreme pressure to exchange due to his ongoing purchase and felt that the process had gone on for far too long, hence the issue of deadlines to exchange. My office, and particularly Phill, has spent an incredible amount of time and effort trying to get this deal over the line in a reasonable time period. Most sales do not take 3-6 months to exchange - only the most extreme and problematic, which regrettably this one became, but most definitively not because of our involvement. May I wish you every success with your new proposed purchase. Jonathan Rhodes-Smith Manager

Contact details
Sales Phone:

01932 874488

Lettings Phone:

01932 823625

Opening hours

Unknown

Address

2 Chobham Road, Ottershaw, Surrey, KT16 0NL, South East, UK, KT16

Our estate agents in Ottershaw specialise in the sales and letting of residential properties in Ottershaw, Row Town, Chertsey, Chobham, Lyne and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Ottershaw. Our estate agents office, which is located on Chobham road, is the oldest estate agents in Ottershaw, having opened in the mid-1980’s. From here, our local team have been helping hundreds of home movers buy, sell, let and rent in the area for over four decades. Today, the office is run by Manager, Phill Shortman. Ottershaw offers a diverse selection of homes, from modern apartments and charming cottages to substantial family houses on peaceful, well established roads. The village is surrounded by beautiful countryside, including the nearby Windsor Great Park and the Surrey Hills, an Area of Outstanding Natural Beauty. Offering a wealth of outdoor pursuits and some truly remarkable homes with extensive grounds. With its excellent transport links, highly regarded schools, and welcoming community, Ottershaw is a popular choice for families, professionals, and investors alike. Whether you are buying, selling, or letting, our team is here to guide you every step of the way. Curchods Ottershaw has now been awarded ‘Gold Winner’ for estate agent in Chertsey at the British Property Awards – an independent industry award which focuses on customer service – for consecutive years, including 2024, 2023 and 2021.

Our team

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Association of Residential Letting Agents
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onthemarket
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