We do not deny people on benifits, indeed we do have tenants on benifits. However you did not meet the affordability requirements for the property you applied for. Getting a guarantor or paying rent in advance are normal ways for assuring Landlords of your ability to pay the rent. Our comments made on other reviews are we believe fair responses, and we are quite happy to let people decide for themselves.

This is rather disingenuous, you called at 20 past 5 on a Friday night. even then staff stayed to try to find a contractor that could go round. Unfortunately we could not find anyone with availability that late on a Friday night. We rang you on Saturday mornning to explain that Monday first thing was the earliest we could get. Our contractor went round on Monday to find the electrics where fine, not that you had informed us. It later transpired that the issue was not in the property but was an intermittent supply which the electricity supplier could only deal with. To suggest that we did not deal with this issue properly is completely unfair, and It is clear from our other reviews that we do deal with maitenance properly.

Just because you could not view the property, as it was fully booked does not justify accusing the company of being racist. Just looking at previous reviews will make it obvious to anyone we have a diverse customer base.

We did report all the issues to the Landlord, however we cant make them carry out all the repairs you sought. I would also add that we did take the decision not to manage thoes properties any more. We take our responsibilities to our tenants seriously as is attested to in the many very positive reviews we get. However negatively reviewing us because a landlord will nor carry out repairs or improvements that you have requested is unfair and dissproportionate

We are required under Government guidance to check that applicants can proceed with an application to rent before a viewing this includes any Guarantors. This is to minimise appointments to reduce the risk of Covid. We are registered with the Information Commission and are regulated and approved to carry out credit checks and references. We are fully compliant with GDPR and have a privacy policy in place. Frankly your complaint is quite unreasonable, we are trying to do our job as best we can in difficult circumstances. It requires much more effort on our part but is designed to reduce the need for contact and therefore risk to applicants, tenants and our staff. I think most reasonable people will understand and accept these requirements in the situation we are now in fighting a pandemic. Rubbishing our company simply because we will not give you special treatment and waive these requirements putting people at potentially unnecessary risk is what deserves one star.

Good morning, Thank you for your feedback. All emails, property enquiries and telephone voicemails are dealt with on a daily basis. All staff have emails available 24/7 via their mobile phones and home computers and the office phones are manned Monday - Friday between 9:30am - 5:30pm. We also have an out of hours answering service who make direct contact with the office via email and text to advise of any missed calls or enquiries so it is highly unusual for so many attempts via email and telephone to go unanswered. If you can email your full contact details to norwich@northwooduk.com we can look to investigate this further and endevour to assist in any property search you may have.

Whilst the property had a small leak from the roof which has been fixed. The main problem was a lack of ventilation. The owner has taken maintenance of the property seriously, even replacing and upgrading all the windows. The new tenants are very happy with the property. The localised flooding was due to heavy rain and not something we have much control over

Whilst the property had a small leak from the roof which has been fixed. The main problem was a lack of ventilation. The owner has taken maintenance of the property seriously, even replacing and upgrading all the windows. The new tenants are very happy with the property.

Whilst the property had a small leak from the roof which had been fixed. The main problem was a lack of ventilation. The owner has taken maintenance of the property seriously, even replacing and upgrading all the windows. The new tenants are very happy with the property.

Good afternoon, Thanks so much for your review. I would like to clarify some points in response. The office has been closed since last March due to the global COVID pandemic and the government enforced lockdowns lasting just over a year now. Under the current guidelines the Prime Minister has asked that remote working continue until at least June 2021. The phones do have a recorded message which confirms that the office is closed, we are working remotely and all contact should be via email. Your emails were responded too and the landlord contacted at each time the intermittent issue was raised. You also contacted and dealt with the landlord directly on a number of occasions choosing to bypass Northwood. The intermittent problems with the water were reported directly to the landlord who advised he has his own plumber to undertake the work and was repeatedly contacted & instructed to attend and locate the cause of the intermittent fault. The plumber attended on various occasions and could find no fault other than the hot water tank was being frequently drained. The hot water tank at the property is of a size which should provide an adequate water volume for the size of property if not used excessively, however the landlord agreed to upgrade this to a larger size tank to resolve the issue you raised. The plumber had your details to arrange further access directly. He finally booked to attend to replace the system with a larger tank however access on his availability was initially refused by you via email, with you citing that the appointment was not convenient as it would have clashed with your plans to travel to celebrate your birthday with family during the lockdown period. You would not allow him access without you being present. With regards to the deposit. The deposit was returned to you following a short delay due to damage caused by yourself at the property, specifically irreparable damage to the lounge electric heater which required completely replacing. The property was vacated and the deposit return was passed to accounts to be returned on the 23rd March, a total period of 7 working days. I do not find this to be an acceptable timescale. I would also like to add that you were kept fully updated of the deposit return process via email, the damage the landlord wished to have rectified, the total cost of deductions which were to be made and timescales. You responded to all correspondence so you were fully aware of when the deposit would be returned. If the property had been left in an acceptable condition with no damage to rectify, the deposit would have been returned within 48hrs.