Probably the worst estate agent I have used. They are friendly enough to begin with, they accept all reports of issues but when nothing is done they become unresponsive and rude. I understand that this is sometimes down to the landlord but with ongoing issues (same landlord, multiple properties having problems) they need to get them off the books.
Reply from agent
We did report all the issues to the Landlord, however we cant make them carry out all the repairs you sought. I would also add that we did take the decision not to manage thoes properties any more. We take our responsibilities to our tenants seriously as is attested to in the many very positive reviews we get. However negatively reviewing us because a landlord will nor carry out repairs or improvements that you have requested is unfair and dissproportionate