We are required under Government guidance to check that applicants can proceed with an application to rent before a viewing this includes any Guarantors. This is to minimise appointments to reduce the risk of Covid. We are registered with the Information Commission and are regulated and approved to carry out credit checks and references. We are fully compliant with GDPR and have a privacy policy in place. Frankly your complaint is quite unreasonable, we are trying to do our job as best we can in difficult circumstances. It requires much more effort on our part but is designed to reduce the need for contact and therefore risk to applicants, tenants and our staff. I think most reasonable people will understand and accept these requirements in the situation we are now in fighting a pandemic. Rubbishing our company simply because we will not give you special treatment and waive these requirements putting people at potentially unnecessary risk is what deserves one star.