A selection of reviews, highest rated first. Not every review may be shown.
Let down mainly by two members of staff with a terrible sense of humour. I'd rather just deal with my landlord direct rather than going through these guys but you can't have it all.
Reply from Manning Stainton - Morley: Hi Rich,
We’re sorry to hear your comments, please can you email at marketing@manningstainton.co.uk with more information so we can look into this further for you.
Many thanks
Let down mainly by two members of staff with a terrible sense of humour. I'd rather just deal with my landlord direct rather than going through these guys but you can't have it all.
Reply from Manning Stainton - Morley: Hi Rich,
We’re sorry to hear your comments, please can you email at marketing@manningstainton.co.uk with more information so we can look into this further for you.
Many thanks
Let down mainly by two members of staff with a terrible sense of humour. I'd rather just deal with my landlord direct rather than going through these guys but you can't have it all.
Reply from Manning Stainton - Morley: Hi Rich,
We’re sorry to hear your comments, please can you email at marketing@manningstainton.co.uk with more information so we can look into this further for you.
Many thanks
Very misleading company they have a company called good lord who do the credit checks on you please avoid this company or both took £200 pound off me has deposit never got it beck they keep hounding you with unnecessary questions it’s a nitemare and shocking for this day an she !!!
Reply from Manning Stainton - Morley: We are sorry to hear that you were unhappy with your experience. However, we feel it is important to clarify the process for the benefit of anyone reading this review.
Before taking a holding deposit, we explain the referencing process and the circumstances in which a holding deposit may be retained. Applicants are also provided with written terms which clearly set out these circumstances and confirm that the holding deposit may be retained where an applicant fails referencing for reasons covered by the agreed terms, this includes providing inaccurate or misleading information, failing a landlord reference or credit check, or if you withdraw from the proposed tenancy.
In this instance, information came to light during the referencing process which had not been declared on your application form. This resulted in the referencing requirements not being met and the application therefore receiving a fail. Had this information been declared on the application form at the outset, we would have been aware that the referencing criteria were extremely unlikely to be met and would have advised you of this.
You had signed documentation confirming that you understood the referencing requirements and the circumstances in which the holding deposit could be retained.
The referencing itself is carried out by an independent third-party referencing provider. The checks and any requests for further information are a necessary part of verifying an applicant’s circumstances and ensuring that the information supplied is accurate.
We appreciate that being unsuccessful at referencing is disappointing, but we have followed our established process consistently and in accordance with the applicable legislation. The holding deposit was therefore retained in accordance with the terms explained and agreed to before the application proceeded.
My offer on a property was accepted, and I started the legal process on that basis. More than a week later, the property was still advertised for sale. The estate agent continued to arrange viewings, and I was then told another buyer had offered more and I had lost the house.
I understand a sale is not final until contracts are exchanged, but the way this was handled was incredibly frustrating. I had already spent time arranging the legal side after being told my offer was accepted. I would have appreciated clear communication that viewings were continuing and that the seller was still considering other offers. Based on my experience, I would be very cautious about dealing with this estate agent again
The wrost experience I've had in 10 years. Three months after moving out I'm still sick when I think about tenancy with them.
Reply from Manning Stainton - Morley: We’re sorry to hear you were unhappy with your experience during your tenancy. We take feedback seriously and appreciate you taking the time to share your concerns with us. If you reach out to us directly, we’d be happy to discuss your concerns further.
Poor experience as a tenant
Our experience with Manning Stainton's property management over the 3 years we rented through them was disappointing. We understand that their role is to represent the landlord's interests, but we often felt this came at the expense of treating tenants fairly and reasonably. The main issues we experienced were:
- At the end of our initial 1 year tenancy, we were asked to accept a rent increase of £170 per month (21%!) to renew our agreement. Although we negotiated this down to a 12.5% increase, it was still above the local market rate. This left us feeling that the initial rent was set to attract tenants before being increased significantly after the first year.
- It took more than 6 months for a broken and dangerous back gate to be replaced and removed, despite us reporting it numerous times.
- At the end of our tenancy, £395 was deducted from our deposit, which was a surprise as we had consistently received positive feedback during property inspections. £300 of this was for gardening, which involved mowing a small front lawn, trimming a few shrubs and weeding a paved back garden. We felt this charge was excessive for the amount of work involved, but they weren't willing to accept our counter-offer.
Based on our experience, we would not recommend renting through Manning Stainton as we felt that charges and costs were prioritised over treating tenants fairly.
Reply from Manning Stainton - Morley: Thank you Sally for taking the time to share your feedback. We're sorry to hear that your experience as a tenant did not meet your expectations. We appreciate your comments regarding the rent increase and deposit deductions. While these decisions are made in line with the tenancy agreement and the landlord's instructions, we understand that they have left you feeling disappointed. We appreciate you sharing your experience and wish you all the best.
Made an enquiry 10 days ago via rightmove and then via their website and still not had any acknowledgment or even an email back regarding a rental property. Based on previous reviews this seems to be a regular occurance. Looks like their sales team understand customer service but rental team not so much.
Reply from Manning Stainton - Morley: Thank you for your feedback, and we're sorry to hear that you've been disappointed with your experience.
All rental enquiries receive an automated email containing our Renters' Guide, which explains our application criteria and the rental process. If, after reviewing the guide, you believe you meet our rental criteria, we ask that you contact our office by phone so we can discuss the next steps with you, take some further information, and send your details off to fill out a pre application form for your chosen property. Upon reviewing your file, I can see we sent you this on the 19/6 and have received no further communication since.
We sincerely apologise if you felt your enquiry had not been acknowledged, but our lettings team is currently experiencing an exceptionally high volume of enquiries, particularly on popular rental properties, due to the strong demand in the current market. While this can unfortunately affect response times, we are working hard to assist everyone as quickly as possible.
We appreciate your patience and understanding, and thank you for taking the time to share your feedback.
Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
I inquired about a property at least twice and never get back to me, this is every property that I inquire with them never get back to me never ever want to get back to me all because we're on benefits. I will never lose his agency ever again thanks a lot for discriminating me.
Reply from Manning Stainton - Morley: Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed by your experience.
All rental enquiries automatically receive our Renters' Guide, which explains our application process and eligibility criteria. If, after reviewing the guide, applicants believe they meet the criteria, we ask that they contact our office directly so we can discuss the next steps and send details off to fill out a pre application form. I can see on our system we did send you the renters guide on the 12/5 but I cannot see we had any further contact from yourself.
We would also like to reassure you that, as a member of Propertymark, we are fully compliant with all relevant legislation and do not discriminate against applicants based on whether they receive benefits. Our affordability assessment is applied consistently to all applicants and requires an income of 2.5 times the annual rent if a single applicant and this is halved if the application is joint, regardless of the source of that income. This is explained within our Renters' Guide. We would also respectfully clarify that I cannot see anything included within your enquiry to indicate that your income was from benefits, so we were not aware of your circumstances, and this did not form any part of our handling of your enquiry.
We're sorry if there has been any misunderstanding regarding our process, and we wish you every success in finding a suitable home.
Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
Had put in for a few rental properties with Manning Stainton where we had 0 contact from them for 6 weeks. Where both properties had been reduced. After emailing them a few times we received a reply stating they was short staffed. Within 20 minutes we had been booked for viewings. One of which was a property we was very interested in and hopefully looking to take the property however due to Manning Stainton not contacting us for several weeks before the property had since been taken. Very little communication from them
Reply from Manning Stainton - Morley: Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience and apologise for the frustration caused.
When we receive a rental enquiry, an automated email is sent containing our Renters' Guide, which explains our application criteria and the rental process. If applicants meet our criteria, we ask that they contact our office directly so we can discuss the next steps and fill out pre application forms to then arrange viewings where appropriate.
We can see that you were able to view a couple of properties with us. We're sorry if you feel that you missed out on a property you were particularly interested in and understand how disappointing that can be in such a competitive rental market.
Demand for rental properties remains exceptionally high, and our lettings team is handling a significant volume of enquiries, which can unfortunately impact response times. We appreciate your patience and understanding, and we hope you were able to secure a suitable property elsewhere. We wish you all the best in your new home.
Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
