Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed by your experience. All rental enquiries automatically receive our Renters' Guide, which explains our application process and eligibility criteria. If, after reviewing the guide, applicants believe they meet the criteria, we ask that they contact our office directly so we can discuss the next steps and send details off to fill out a pre application form. I can see on our system we did send you the renters guide on the 12/5 but I cannot see we had any further contact from yourself. We would also like to reassure you that, as a member of Propertymark, we are fully compliant with all relevant legislation and do not discriminate against applicants based on whether they receive benefits. Our affordability assessment is applied consistently to all applicants and requires an income of 2.5 times the annual rent if a single applicant and this is halved if the application is joint, regardless of the source of that income. This is explained within our Renters' Guide. We would also respectfully clarify that I cannot see anything included within your enquiry to indicate that your income was from benefits, so we were not aware of your circumstances, and this did not form any part of our handling of your enquiry. We're sorry if there has been any misunderstanding regarding our process, and we wish you every success in finding a suitable home. Please reach out on the number, 0113 220 3465, if you have any further questions or queries.