Let down mainly by two members of staff with a terrible sense of humour. I'd rather just deal with my landlord direct rather than going through these guys but you can't have it all.

Let down mainly by two members of staff with a terrible sense of humour. I'd rather just deal with my landlord direct rather than going through these guys but you can't have it all.

Despite rental property being empty they will not book a viewing. Using lie about the reference criteria not being able to pass. I use goodlord myself and know the criteria. Landlord be aware your house might be empty for a while.

Got me the worst Landlord... 1 year gonna be super toxic in my life. Stayed 20 days in hotel as they messed up my moving date. May be I am paying for my sins in past life by choosing them.

Landlords lose money and tenants don’t know when they can move in. People reply to email as and when they feel like, communication is pretty awful with customers and internally between each other. Doesn’t seem that they really know how to run a business to be honest. Customer service is a joke and I’ve called multiple branches and seems this is embedded into their culture. If they do eventually decide to answer the phone, good luck trying to find anyone who actually wants to help, provide next steps and backup properties. Apparently this doesn’t come naturally to probe for any of the above, you will have to fight a lot to just understand how they’ve decided to run a business and for them to give you a solid answer on anything. Generally an unprofessional agency which I will not be using again. And after looking at their social media platforms it also looks like it’s a sexist company too. I feel sorry for anyone that works there, because generally everyone I’ve spoken to has been miserable and unhelpful. Don’t waste your time, go anywhere else or rent privately. Job will be done quicker and you’ll actually know what’s going on.

They are the worst Estate Agents I've been with they are very pushy I rented a property from them for about 4 years nearly and bray on door if you don't answer for example if I've done a night shift and tell them not to come round at a particular time they still come round and try let them self in there's been times when I went shopping and come back to them in the flat . They take a fee and bond plus 1 months rent upfront when I told them I had to move out they didn't give me chance to get anything sorted before trying to move someone else in I cleaned the flat and made them aware of any problems I also sent photos to the landlord they checked the flat and slapped a big bill on to of not getting my bond back they even charged me for damages to my own furniture and a charge for removal of my own furniture I found that they was heartless about the fact it made me homeless with no money I would strongly suggest not to use this company

Terrible letting agents! Had nothing but issues with them during our 9 year tenancy. Very poor at carrying out repairs - as an example, we waited 3 years for a shower cubicle to be repaired. I will not use this company ever again!NegativeProfessionalism

Terrible company for renters. One of the rooms was covered in mold for a full year before it got fixed, and they only sorted it because we were moving out and they needed new renters. They even had the cheek to try charge us for it but refused to give a discount in rent when we proved it was their fault! (Vent was covered over). Like everyone else has already said they also tried to scam us with a bunch of false charges from our deposit too (£500 for a cleaner after we spent a full day cleaning? I don't think so!) Then they even tried to add more onto the bill after, absolute scam artists. Thankfully due to their incompetence they didn't secure our deposit properly so we got it back by threatening court action. They have no interest in the welfare of their tenants, avoid at all costs.