Made an enquiry 10 days ago via rightmove and then via their website and still not had any acknowledgment or even an email back regarding a rental property. Based on previous reviews this seems to be a regular occurance. Looks like their sales team understand customer service but rental team not so much.
Reply from Manning Stainton - Morley: Thank you for your feedback, and we're sorry to hear that you've been disappointed with your experience.
All rental enquiries receive an automated email containing our Renters' Guide, which explains our application criteria and the rental process. If, after reviewing the guide, you believe you meet our rental criteria, we ask that you contact our office by phone so we can discuss the next steps with you, take some further information, and send your details off to fill out a pre application form for your chosen property. Upon reviewing your file, I can see we sent you this on the 19/6 and have received no further communication since.
We sincerely apologise if you felt your enquiry had not been acknowledged, but our lettings team is currently experiencing an exceptionally high volume of enquiries, particularly on popular rental properties, due to the strong demand in the current market. While this can unfortunately affect response times, we are working hard to assist everyone as quickly as possible.
We appreciate your patience and understanding, and thank you for taking the time to share your feedback.
Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
