Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience and apologise for the frustration caused. When we receive a rental enquiry, an automated email is sent containing our Renters' Guide, which explains our application criteria and the rental process. If applicants meet our criteria, we ask that they contact our office directly so we can discuss the next steps and fill out pre application forms to then arrange viewings where appropriate. We can see that you were able to view a couple of properties with us. We're sorry if you feel that you missed out on a property you were particularly interested in and understand how disappointing that can be in such a competitive rental market. Demand for rental properties remains exceptionally high, and our lettings team is handling a significant volume of enquiries, which can unfortunately impact response times. We appreciate your patience and understanding, and we hope you were able to secure a suitable property elsewhere. We wish you all the best in your new home. Please reach out on the number, 0113 220 3465, if you have any further questions or queries.