Manning Stainton - Morley

Either incompetent, or underhanded to the point of dishonesty; avoid if you possibly can. Check my other reviews, I'm a reasonable guy and don't say this lightly. After eighteen months as the perfect tenant, putting up with generally 'meh' contactibility and service from Manning Stainton by telling myself things were fine and I didn't need them anyway, the real problems began. After moving out, it took *eight weeks" to get a proposal to return my deposit. A proposal that didn't even reflect the condition this firm recorded in their own check out report. Not eight weeks to get the money; eight weeks to get a RESPONSE. Not sure they'd have been so quiet after eight weeks with no rent, but who knows? Evidently complicit in their landlords' tactics, if they bother responding at all they'll delay and delay with excuses about work (while the property is remarketed, of course) in hope that you'll be desperate enough to accept any deduction when it finally arrives. £10 to tighten a screw in a light switch! £40 to replace a £5 wardrobe bar with a slight dent! Charging for items you've raised as broken during the tenancy! They'll even connive with your landlord to try to screw you for cleaning charges after the property's been open for viewings for months, despite preparing a report showing it was clean when you left! Unless you fancy pursuing claims through the regulator to get back your own money, avoid.

poor customer service

Very disappointing experience as a tenant in a property managed by Manning Stainton. Unable to log issues and organise repairs in a timely fashion. Unprofessional during the time we were leaving the property and falsely claiming for cleaning costs and repairs. Probably better than some other letting agencies but could do much better.

Dreadful company. My bathroom had been like a building site for over a year and no one did anything about it, i was also left without a washing machine when that broke down. Zero customer service and the staff are clueless!

Donna has a bad attitude

Don't bother going in, after 2 enquiries on a property no phone call and now it's let!! So missed out on that due to no communication!

Poor service. Sale fell through 3 times because they faffed about! Whenever we wanted to know some information we were constantly told they would call us back but alway had to ring them again...until of course they wanted something off us then they would harass us.

Do they want to sell houses unhelpful staff!!!!!