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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Super professional as always

5.00 /5

I recently rented a property through Ferndown Estates, and I couldn't be happier with the experience. From the very beginning, they were fantastic. The team was incredibly professional and always quick to respond to any questions I had. The whole process was smooth and stress-free. They provided all the information I needed. When I saw the property, the agent was really knowledgeable and friendly, which made me feel confident in my choice. One thing that really impressed me was their attention to detail and how much they genuinely cared about finding the right place for me. They made sure everything was perfect before I moved in and even checked in afterwards to see how things were going. The move-in process were straightforward, thanks to their thorough organisation. I felt supported every step of the way, which made a usually stressful process so much easier. I highly recommend Ferndown Estates if you're looking to rent a property. Their excellent service and dedication to their clients really set them apart. Thanks again for making my renting experience such a positive one!

5.00 /5

Profession service and prompt service when letting our property.

5.00 /5

It was a pleasure coming across the agent. The online presentation was the best I'd seen thus far. My dealings with the team (Mlak,Adam,Charlotte etc)?, they were thorough, professional, proactive and prompt. Ever ready to assist and were never patronising. Will remember this company whenever their services would be needed in the future...

5.00 /5

Ferndown Estates have been absolutely fantastic, they are a credit to their profession. Straight forward Estate Agents no messing around from viewing to completion. We had previously dealt with a couple of Estate Agents but we did not have good experiences. We saw a house they were marketing and contacted them for a viewing. Charlotte took the call who was professional, concise and down to earth at the same time. The journey with Ferndown Estates from then was great. Brian was great at the viewing, gave us so much background to the property. Samantha and Adam then helped with our offer for the property and sealing the deal. Mlak ensured all our documents were in place. Then Charlotte took over, she was fantastic. Kept us up to date on a regular basis with the progression of the sale, communication with the vendors and liaised accordingly with our Solicitor and Mortgage Advisor. Every single employee we crossed path with at Ferndown Estates has been exceptional and we would not got to the end of our journey without them. Adam, Brian, Charlotte, Mlak and Samantha thank you for all your help, it’s been a pleasure.

5.00 /5

Our encounter with Ferndown Estates began after a disappointing experience with another agent who failed to successfully sell our property. Initially apprehensive due to the previous setback and the unfavorable attitude of the prior agents, we approached Ferndown Estates with a sense of uncertainty. My partner even expressed feeling that our house was seemingly unsellable. However, from the outset of our association with Ferndown Estates, our experience has been consistently positive with the entire team. They alleviated our concerns by creating a comfortable environment during their visit, capturing new photos, and crafting a fresh listing. This strategic approach attracted buyers who Ferndown assess prior to show round , who were professionally guided through our property by an experienced and capable team. Remarkably, our house was successfully sold after just one viewing. Throughout the entire process, the Ferndown Estates team demonstrated unwavering support. They actively listened to our concerns and provided assistance without ever attempting to rush us off the phone. Even after the sale, their commitment to helping us rectify issues left unresolved by our previous agent has been remarkable. Their willingness to go above and beyond is truly commendable. A special acknowledgment is due to Ian and Adam for their welcoming demeanor and being a realistic yet hopeful force from the start. Gratitude is also extended to Charlotte, who guided us through the after-sales process with exceptional dedication and effort that went above and beyond our expectations. All we can say is THANK YOU!

Reply from agent

Thank you Katie for your very kind words following the sale of your property. We were very disappointed that things had gone very badly initially & your agent made you feel the property wouldn’t sell. We were genuinely very confident that our approach would work for you and it was no surprise that we were able to generate immediate interest with our different approach. Our aim is always to work with integrity and honesty in helping people with their property sale or let and we’re only too pleased to help in your case. Good luck going forward with things and we remain very approachable in helping you in any way we can.

5.00 /5

I have dealt with many Estate Agents over the last twenty years. Ferndown are leaps ahead of any other agent I have dealt with, in their professionalism, attention to detail and their caring attitude. They are a very rare organisation in these days. The customer comes first and they mean it. What I was most impressed that as my sale moved through the process, each member of the team knew where my sale was and who I was. Their back office CRM system is very impressive. Particular shout out to Charlotte. Her professionalism and caring attitude were exemplary. Nothing was too much trouble. Highly recommend this organisation

5.00 /5

I highly recommend that estate agent. They're very professional and thorough, communication is excellent. Any issues and queries are processed immediately. I have the feeling that they're in my corner and I can rely on them whenever needed.

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available