Profession service and prompt service when letting our property.

It was a pleasure coming across the agent. The online presentation was the best I'd seen thus far. My dealings with the team (Mlak,Adam,Charlotte etc)?, they were thorough, professional, proactive and prompt. Ever ready to assist and were never patronising. Will remember this company whenever their services would be needed in the future...

Ferndown Estates have been absolutely fantastic, they are a credit to their profession. Straight forward Estate Agents no messing around from viewing to completion. We had previously dealt with a couple of Estate Agents but we did not have good experiences. We saw a house they were marketing and contacted them for a viewing. Charlotte took the call who was professional, concise and down to earth at the same time. The journey with Ferndown Estates from then was great. Brian was great at the viewing, gave us so much background to the property. Samantha and Adam then helped with our offer for the property and sealing the deal. Mlak ensured all our documents were in place. Then Charlotte took over, she was fantastic. Kept us up to date on a regular basis with the progression of the sale, communication with the vendors and liaised accordingly with our Solicitor and Mortgage Advisor. Every single employee we crossed path with at Ferndown Estates has been exceptional and we would not got to the end of our journey without them. Adam, Brian, Charlotte, Mlak and Samantha thank you for all your help, it’s been a pleasure.

Our encounter with Ferndown Estates began after a disappointing experience with another agent who failed to successfully sell our property. Initially apprehensive due to the previous setback and the unfavorable attitude of the prior agents, we approached Ferndown Estates with a sense of uncertainty. My partner even expressed feeling that our house was seemingly unsellable. However, from the outset of our association with Ferndown Estates, our experience has been consistently positive with the entire team. They alleviated our concerns by creating a comfortable environment during their visit, capturing new photos, and crafting a fresh listing. This strategic approach attracted buyers who Ferndown assess prior to show round , who were professionally guided through our property by an experienced and capable team. Remarkably, our house was successfully sold after just one viewing. Throughout the entire process, the Ferndown Estates team demonstrated unwavering support. They actively listened to our concerns and provided assistance without ever attempting to rush us off the phone. Even after the sale, their commitment to helping us rectify issues left unresolved by our previous agent has been remarkable. Their willingness to go above and beyond is truly commendable. A special acknowledgment is due to Ian and Adam for their welcoming demeanor and being a realistic yet hopeful force from the start. Gratitude is also extended to Charlotte, who guided us through the after-sales process with exceptional dedication and effort that went above and beyond our expectations. All we can say is THANK YOU!

I have dealt with many Estate Agents over the last twenty years. Ferndown are leaps ahead of any other agent I have dealt with, in their professionalism, attention to detail and their caring attitude. They are a very rare organisation in these days. The customer comes first and they mean it. What I was most impressed that as my sale moved through the process, each member of the team knew where my sale was and who I was. Their back office CRM system is very impressive. Particular shout out to Charlotte. Her professionalism and caring attitude were exemplary. Nothing was too much trouble. Highly recommend this organisation

I highly recommend that estate agent. They're very professional and thorough, communication is excellent. Any issues and queries are processed immediately. I have the feeling that they're in my corner and I can rely on them whenever needed.

From the initial phone call to the dropping off of our keys Ferndown were exceptional. Ian and the team were all always willing to help. They all made what is said to be a stressful time pretty seamless. Having not moved in 23 years it was an overwhelming task made super easy by an amazing and experienced team! Would 100% use them to sell our property should we ever decide to move again!

Purchasing a property through Ferndown was an absolute pleasure. It was a very stress free, speedy process. I was regularly kept in the loop every step of the way by Charlotte. I dealt with both Charlotte and Adam through my purchase who are both absolutely fantastic at what they do. Thank you both once again. I am very happy in my new home 😊

If we had any problems we went into the office and Adam would sort out anything for us.