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Paul Hubbard Estate Agents - Lowestoft

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5
22.05.2023
Disappointed

I moved into a flat on beresford road yesterday saturday 21st may. And within 24 hours the bedroom window broke when I opened it. You can not close it. It needs replacing. I have to slam 2 doors to close them. I can't even have a shower because it's scolding hot. And I'm now lying

review by Khan 22.05.2023
2.00 /5
22.05.2023
"Disappointed..."

I moved into a flat on beresford road yesterday saturday 21st may. And within 24 hours the bedroom window broke when I opened it. You can not close it. It needs replacing. I have to slam 2 doors to close them. I can't even have a shower because it's scolding hot. And I'm now lying in bed listening to the vibration coming through my bedroom ceiling from whatever is going on upstairs. The place also has scaffolding around the building. I left my property in great yarmouth because the landlord wasn't interested in carrying out the repairs from the constant pipes Banging and vibration of the boiler coming through my bedroom ceiling from the flat above me. And I again have no peace after moving into this property. I paid almost £4000. What an idiot.

2.00 /5
Reply from agent

Good morning Sharon, Please let us know what we can do to ensure that we can provide the best service for you? Don't hesitate to give us a call to discuss any concerns that you may have, Best wishes, PH Team

2.00 /5

Never answer emails, or messages

2.00 /5

My interaction with the estate agent was a couple of years ago now and on face value Paul Hubbard rental team seemed very happy to help and couldn't do anything more for you. We (my family) had a few issues with the property we were in and reported these to them and some of the smaller issues were felt with within a timeframe I would have expected, however just one of the larger issues was whenever it rained water came into the property in several places and this turned into black mold. This was reported on more than one occasion and various "specialists " came and had a look and agreed that there was water seepage. I am disabled and a couple of my conditions is breathing and both knees need surgery, because of this my bedroom was in the front lounge (where the worst seepage was, but I had gotten to the point where I could no longer do stairs). Apparently this was not what the room was made for so therefore it was apparently my fault. We were on emergency rehoming list and after we moved out we were expected to pay for the mold (that had ruined 90% of my furniture that I had to replace) and they kept all our deposit and asked for more. We will never recommend Paul Hubbard to anyone.

1.00 /5
02.03.2025
Avoid at all costs use anyone but these guys

Bad company don't use the property's are awful you will waste money,time and health if you waste your time on these guts they are the worst of the worst please avoid if you value your inner peace at all awful liars and scammers

1.00 /5

Lying scammers still owe me money avoid these greedy people if possible

Reply from agent

You have been informed about leaving multiple reviews, and your multiple accounts have been reported to Google for harassment. If you wish to discuss any points with us, feel free to call the office, which we have advised numerous times.

1.00 /5

This estate agents Completely ripped me off and lied to the dps service about me the flats are cold and mouldy and iv had 2 off them so i should know avoid if at all possible they only care about there profit no compassion or care for people awful moral code..i will continue to let as many people know through any means i can my awful experience with these guys every social media post i see asking for recommendations i will continue to jump on and tell my story i hope i have cost you many deals since you ripped me off and blackened my name.

Reply from agent

You have been informed about leaving multiple reviews, and your multiple accounts have been reported to Google for harassment. If you wish to discuss any points with us, feel free to call the office, which we have advised numerous times.

1.00 /5

Used this estate agent for the sale of my step fathers bungalow they were atrocious. The photos they took were hideous and it also took several weeks to put a board up. They took a while to answer emails and in the 4 months they had the property only had 2 viewings . When I decided to try another agents, I was told that I had to give 4 weeks notice as I was contractually obligated (even though they had no further viewings within this time ) At the time of signing up we were told (I have this in writing) that we could cancel at any time without any penalty) when I queried this they would not budge and were only interested in finding out the new agent so they could do a deal with them . Terrible service , totally untrustworthy in my opinion. I have now moved the property to another estate agents who have far better communication and are more professional .

Reply from agent

Thank you for your feedback regarding the sale of your stepfather's bungalow. We are sorry to hear that your experience did not meet your expectations and appreciate you bringing your concerns to our attention. With regard to the photos, on the visit, our photographer checked in with you to ensure it was a suitable time to proceed, and with your agreement, the images were taken. The draft details were later shared for your review, and these were signed off before the property was listed. The delay in putting up the for-sale board was due to our reliance on a third-party company, which was unfortunately beyond our control. Nonetheless, we recognise that this is not the level of service we strive to provide and we apologise for this. We regret the limited number of viewings during the time we managed your property. It is important to note that viewings were refused from proceedable buyers, and the property was marketed during a slower time of the year. We recommend accepting all viewings and make it a priority to keep in contact with our vendors, reviewing why there may have been a lower number of viewings and what steps we can take to improve this moving forward. Regarding the notice period, it is clearly stated in the contract you signed, and this was explained before listing the property and signing of the contract. We regret any misunderstanding in this regard. We appreciate your honesty and will use your feedback to improve our services. We are committed to ensuring that such issues do not occur in the future and will review our procedures accordingly. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us.

1.00 /5

Ripped me off and destroyed my credit the 2 flats over 18 months i had off these guys were cold damp and covered in black mould this company still owes me money a year after leaving 1 of their reps even said to me the boss doesnt care he just wants property to rent.

Reply from agent

You have been informed about leaving multiple reviews, and your multiple accounts have been reported to Google for harassment. If you wish to discuss any points with us, feel free to call the office, which we have advised numerous times.

Contact details
Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 17:00
Address

178-180 London Road South, Lowestoft, Suffolk, NR33 0BB, UK, NR33

Welcome to Paul Hubbard Estate Agents We are a well-established estate agency who look to offer a fresh approach within an exciting property market. With a strong team of experienced professionals, Paul Hubbard Estate Agents is a one stop shop. We offer Residential and commercial sales along with Residential and commercial lettings, providing you with a bespoke service catered to your needs.

Our team

Scot Greenwood

James Umney-Kennally

Louisa Richmond

Strachen Storey Boyd

Jack Crisford

Joey Applegate

jolene reid

Andrew Pye

Elizabeth Stanley

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure