Good morning, As this review has been left anonymously, we are unable to identify any specific attempts to contact us. We aim to answer all calls promptly and have a voicemail system for when staff are assisting other customers. These voicemails are reviewed and responded to each day. Multiple sales and lettings staff are always available in the office during opening hours so enquiries can be dealt with in person. If you still need assistance, please contact us directly on 01502 531218 or visit the office and ask for Dawn so we can help you immediately. Thanks, The PH team.