My interaction with the estate agent was a couple of years ago now and on face value Paul Hubbard rental team seemed very happy to help and couldn't do anything more for you. We (my family) had a few issues with the property we were in and reported these to them and some of the smaller issues were felt with within a timeframe I would have expected, however just one of the larger issues was whenever it rained water came into the property in several places and this turned into black mold. This was reported on more than one occasion and various "specialists " came and had a look and agreed that there was water seepage. I am disabled and a couple of my conditions is breathing and both knees need surgery, because of this my bedroom was in the front lounge (where the worst seepage was, but I had gotten to the point where I could no longer do stairs). Apparently this was not what the room was made for so therefore it was apparently my fault. We were on emergency rehoming list and after we moved out we were expected to pay for the mold (that had ruined 90% of my furniture that I had to replace) and they kept all our deposit and asked for more. We will never recommend Paul Hubbard to anyone.