Absolutely horrific company. I rented a property for a year from them and it was in a shocking state when I moved in- filthy dirty, lots of things were broken including the washing machine and the only toilet. Throughout the whole 12 month contract these things were never sorted and I was just fobbed off by everyone and nobody cared one bit about my kids and my safety and just wanted their extortionate rent each month. I had to clean, fix and redecorate everything myself and pay for it all. Disgraceful and extremely rude.

The staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.

The staff act in the first that they are very helpful and will help you in every thing! As soon as you pay, you will find yourself alone. No single help, delay answering messages and no response to any calls.

Cannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service

Poor

Unfortunately, my husband and I had a very bad experience with this agency when we were looking to rent an apartment in Canterbury just recently. We had to deal with it several times, and for some reason the only agent to pick up the phone and reply to our enquiries was Danny, who is responsible for our bad experience with the company. Among his many achievements are as follows: - ignoring our preferences and trying to show some properties we weren't really interested in; - not letting us know that some viewings had been cancelled; Once we called him in the morning to confirm the viewings only to hear that none of the three of them that were supposed to take place on that day would actually take place. It should be noted that we had told him we were staying in London and had to drive to Canterbury for viewings. - moving the viewings to a different day a few hours before that; - making mistakes with the time of viewings; - simply not calling back about a property we were interested in, which resulted in us not even looking at it. I understand that the property market in Canterbury this year is incredibly complicated, and agents have a lot of work to do, but I really don't think that clients should be the ones to suffer. We ended up working with a different estate agency that turned out to be incomparably more professional and respectful towards their clients. I hope we will never have to work with Mann in the future and I would not recommend it to anyone.

Unfortunately had to change my review! We rented a flat September 2019-August 2020 in Canterbury. Everything was smooth and Joe from Mann was very helpful getting us a flat, however we were only told by Mann that the flat had a slight mould problem after we had signed and moved in. Little did we know, the flat and all flats above and opposite had SEVERE mould problems. I developed asthma and an eye issue throughout that year and my lungs still aren't the same now. I told Mann about this problem and they said "don't worry you won't be blamed for mould" after I told them I couldn't breathe. No support from them at all when I told them the landlords wouldn't help the mould problem. Very disappointed with Mann. (Flat was in Bingley Court and I've heard most flats on the river side have mould issues now).

Most unprofessional service of all our local estate agents. Having bought numerous houses over the years for rent the only estate agent I haven’t managed to secure a property through is Michael Poole. In my opinion they actively encourage price wars and gazumping. Over the last 12 months I have had 3 offers on 3 separate houses accepted on the understanding that they were taken off the market, only to receive notification within a day that higher offers had been accepted and asking if we would like to increase our offers. So be careful and very cautious and don’t get over exited thinking you have secured your new dream home as there maybe a sting in the tail round the corner

Most positive reviews here are from their staff, please be aware of that. JLL is the worst agency to deal with in the whole of the country. They steal, lie, cheat and make up things as they go, treating their tenants and landlords like criminals while they are the ones constantly breaking rules and regulations as per contract. Please have a look on other websites and the reviews there will be similar to mine here. Incompetency seems to be the number one requirement for landing a job at JLL. They have no shame falsifying documents in order to push their lies. Service is far below average and they are extremely rude. They lie to landlords about their tenants and then lie to the tenants about their landlords, creating a divide between the two with false information played to both sides in order to hide their mistakes.