JLL Nine Elms

I am sad beyond words, I don’t know if it’s Mann Canterbury be held accountable or the landlord. I just got the keys to the property. I am give a star to Holly and Jazmine who helped us with the process. But taking 3 stars away for receiving the house in a horrible state. 1) I received a key bunch with over ten keys, only 1 Works. 2) when we got to the house, the lights are not working, the freezer we asked for which was told to us is installed was not there. 3) windows don’t open and the extract above the hob doesn’t work. 4) we were coughing in smoke, because there was no freezer, we had to cook all the non-veg that we had when we moved. It was heart breaking to be honest. We are so bummed.our references took time, it doesn’t mean the landlord or agency didn’t have time to fix these issue . Do they know check the property before handover? Inventory list says, fire deductor does work, and bunch of other critical things — I am surprised by this.

Incredibly slow with the processes, inefficient and always favours the landlord. Thankfully our landlord was great, but whenever we had to deal with the agency, it was a nightmare.

Cannot get a reply via phone or email. Still chasing a deposit over a month after vacating the property.

No concern about the properties they let out,boarded up properties in residential area's of Canterbury,which was met with a poor response.

While some of the team are good, they’re severely let down by Paul and Neil who amount to the most helpless estate agents I’ve ever come across. Mann is set up to be the cheap agent in Canterbury that you go to when you want to sell or let on the cheap and the quality of service clearly reflects that. I’ll stick to independent agents in the city in future and not make the same mistakes again with any of my other properties. Had a very positive experience recently with Page & Co who are also based in Canterbury.

My experience with JLL has been nothing short of a nightmare. From the beginning, we were completely organised for our move — paperwork sorted, furniture ordered, movers booked — everything planned down to the hour. But JLL’s agent threw a spanner in the works. They were slow to respond, left old furniture in the property, and made us pay for a cleaner out of pocket, which took weeks to be reimbursed. During the purchase process, the agent made vague references to possible fire safety issues but completely downplayed their seriousness. In reality, the apartment has major cladding problems and a longstanding gas issue dating back to 2024. When I reached out for clarity, I was told, “This is what you pay a solicitor for.” The agent became increasingly unhelpful, to the point where I had to ask my partner to take over all communication — I simply couldn’t deal with them anymore. What was meant to be an exciting chapter in our lives quickly became a drawn-out, stressful ordeal. JLL took what should have been a joyful milestone and turned it into an experience filled with disappointment and distrust. Frankly, we expected better.

Don’t ever rent from JLL I have the worst renting experience and worst agent… I went on a vacation for 3 months, during these days they asked if they can bring people in for viewing and the day I’m back the door was locked (there are 2 locks on the door) as I am only given one key for one of the locks when I moved in. When I tried their emergency call for nearly 20times and no one picked up so what is the point of setting up an emergency call when no one picks up at 6:00pm, and you’ll have to panic that if there are no place to stay for the night. So, I ended up to pay myself for a one night stay elsewhere. And the next day I called from the moment the branch was opened. So people there still didn’t answer my call even it was working time and there’re finally someone picking up I say I need someone to open my door. Don’t know who picked up but it’s a she. She asked me with an attitude of don’t you got a key have you lost it?! I explained that my door was locked by your viewing agent with double lock having me only given one key to one lock and she suddenly changed her tone. And say someone going to come and open my door. This is just a total nightmare… I also paid my rent prior to the due date and have noticed them by email and they kept sending loads of email as warning that I should be paying rent. This is so annoying that I kept sending them emails saying I actually paid the rent a month ago and later on 2 weeks after someone finally replied. When I moved out they ask if I can provide every transaction for the bill instead of just providing the closed account statement. You’re just trying loads of way to disturb your customers? Right? If you rent from them you’ll have to spend more time communicating and dealing with loads of issue with them instead of a needed rest after work and that is not worth it! If there are -100 stars I would’ve given to them Waist of my time when renting with them not a well organized company at all

Terrible, no house maintenance, everything is broken, agent does not reply, do not recommend.

UNPROFESSIONAL ** UPDATE SOLD WITH NEW AGENT IN 10 DAYS ** Their sales pitch is perfect, unfortunately their service is not! …