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JLL Nine Elms

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Average service. They usually fix their screw-ups eventually.

2.00 /5

I am sad beyond words, I don’t know if it’s Mann Canterbury be held accountable or the landlord. I just got the keys to the property. I am give a star to Holly and Jazmine who helped us with the process. But taking 3 stars away for receiving the house in a horrible state. 1) I received a key bunch with over ten keys, only 1 Works. 2) when we got to the house, the lights are not working, the freezer we asked for which was told to us is installed was not there. 3) windows don’t open and the extract above the hob doesn’t work. 4) we were coughing in smoke, because there was no freezer, we had to cook all the non-veg that we had when we moved. It was heart breaking to be honest. We are so bummed.our references took time, it doesn’t mean the landlord or agency didn’t have time to fix these issue . Do they know check the property before handover? Inventory list says, fire deductor does work, and bunch of other critical things — I am surprised by this.

Reply from agent

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

2.00 /5

Incredibly slow with the processes, inefficient and always favours the landlord. Thankfully our landlord was great, but whenever we had to deal with the agency, it was a nightmare.

Reply from agent

Hello Bartha, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

2.00 /5

Cannot get a reply via phone or email. Still chasing a deposit over a month after vacating the property.

Reply from agent

We are very sorry to hear of your negative experience with JLL. We understand you are already in contact with William Uelese, Director of Property Management in regards to your matter. At JLL we take such feedback seriously, William Uelese will take this opportunity to review your matter and follow this through to a resolution. Should you require, the contact details for William Uelese is 02078524745 or William.Uelese@eu.jll.com Kind regards.

1.00 /5

No concern about the properties they let out,boarded up properties in residential area's of Canterbury,which was met with a poor response.

Reply from agent

We apologise for the inconvenience and will ensure proper measures are taken to address issues like boarded up properties in residential areas. Your feedback is important to us and we will strive to improve our services. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Maggie, Customer Relations.

1.00 /5

While some of the team are good, they’re severely let down by Paul and Neil who amount to the most helpless estate agents I’ve ever come across. Mann is set up to be the cheap agent in Canterbury that you go to when you want to sell or let on the cheap and the quality of service clearly reflects that. I’ll stick to independent agents in the city in future and not make the same mistakes again with any of my other properties. Had a very positive experience recently with Page & Co who are also based in Canterbury.

Reply from agent

Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

1.00 /5

Terrible, no house maintenance, everything is broken, agent does not reply, do not recommend.

Reply from agent

We are unable to locate you under the Nine Elms office records, but we are committed to resolving any concerns you may have. Please contact Robin Ayres, our team leader, at Robin.Ayres@jll.com who will be happy to assist you directly.

1.00 /5

UNPROFESSIONAL ** UPDATE SOLD WITH NEW AGENT IN 10 DAYS ** Their sales pitch is perfect, unfortunately their service is not! …

Reply from agent

Dear Stephen/Lisa, I am very sorry to read your review. I have emailed you to provide you with my … More

Contact details
Sales Phone:

0203 147 1333

Sales Email:

Kyle.Spence@eu.jll.com

Lettings Phone:

0203 147 1333

Lettings Email:

daniel.turner@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 18:00
Address

Unit C1, 4 Riverlight Quay, London, SW11 8DG, London, UK, SW11

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Our team

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Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

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